Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Andria Davis

Youngwood,PA

Summary

Dynamic professional with extensive experience at Eat N Park, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and resolving conflicts, while fostering a collaborative environment. Skilled in inventory management and performance evaluations, driving employee engagement and satisfaction through effective training and development initiatives.

Overview

32
32
years of professional experience

Work History

Hourly Manager

Eat N Park
08.2015 - Current
  • Assisted in developing operational processes to enhance team efficiency.
  • Attended training sessions to learn best practices for team collaboration.
  • Contributed to daily reporting, ensuring accuracy and timely updates.
  • Supported project management efforts by coordinating schedules and resources.
  • Engaged with team members to gather feedback on workflow improvements.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Server

Eat N Park
08.1999 - Current
  • Provided exceptional customer service by promptly addressing guest inquiries and concerns.
  • Efficiently took orders and communicated special requests to kitchen staff for accurate meal preparation.
  • Maintained cleanliness and organization of dining area, ensuring a welcoming environment for guests.
  • Assisted in training new servers on menu knowledge and customer interaction best practices.
  • Processed payments accurately and managed cash register operations throughout shifts.
  • Set up and broke down dining areas for events, ensuring readiness for large group seating arrangements.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Accountant

Prism Trucking
01.1998 - 07.1999
  • Managed financial reporting processes to ensure accuracy and compliance with regulations.
  • Streamlined accounts payable and receivable processes, enhancing cash flow management efficiency.
  • Analyzed financial data to identify trends, supporting strategic decision-making for upper management.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
  • Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
  • Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
  • Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
  • Conducted detailed cost-benefit analyses for proposed projects, guiding senior management in making informed investment decisions.
  • Enhanced financial accuracy by meticulously reconciling bank statements and financial records monthly.
  • Supported strategic decision-making by providing accurate and timely financial reports to executive management.
  • Collected and reported monthly expense variances and explanations.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Compiled general ledger entries on short schedule with 100% accuracy.

Assistant Manager/cashier/cook

Long John Silvers
03.1993 - 12.1998
  • Led team operations to ensure compliance with service standards and operational policies.
  • Developed training programs to enhance staff skills and improve overall service efficiency.
  • Streamlined communication processes between departments, fostering collaboration and alignment on objectives.
  • Coordinated scheduling of staff to optimize resource allocation during peak business periods.
  • Conducted regular performance reviews, providing constructive feedback to support employee development.
  • Managed inventory control systems to maintain stock levels and reduce waste effectively.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed cash drawer, ensuring accurate handling of cash and receipts.
  • Trained new cashiers on operational procedures and customer service standards.
  • Resolved customer complaints professionally, fostering positive relationships and loyalty.
  • Monitored inventory levels at checkout, coordinating with management for restocking needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Education

Nursing

Westmoreland County Community College
Youngwood, PA

Graduate Certificate - EMT

Mutual Aid
Greensburg, PA
01.2020

Associate Of Applied Business - Accounting

Westmoreland County Community College
Youngwood, PA
06.1998

Diploma - Accounting/Market And Retailing

Central Westmoreland Career And Technology Center
New Stanton, PA
06.1996

High School Diploma - General Studies

Greensburg Salem High School
Greensburg, PA
06.1996

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Cross-functional teamwork
  • Performance management
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Performance evaluations
  • Emergency response
  • Safety procedures
  • Clear communication
  • Employee onboarding
  • Work prioritization
  • Policy and procedure development
  • Inventory management
  • Recruiting and interviewing
  • Disciplinary techniques
  • Teamwork and collaboration
  • Computer skills
  • Problem resolution
  • Adaptability and flexibility
  • Positive attitude
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Organizational skills
  • Hiring and training
  • Managing operations and efficiency
  • Staff training
  • Active listening
  • Problem-solving aptitude
  • Employee development
  • Interpersonal relations
  • Schedule management

Accomplishments

I have earned my Master Belt through my training in Tang Soo Do. I have been training for 19 years, and currently train and teach.

Timeline

Hourly Manager

Eat N Park
08.2015 - Current

Server

Eat N Park
08.1999 - Current

Accountant

Prism Trucking
01.1998 - 07.1999

Assistant Manager/cashier/cook

Long John Silvers
03.1993 - 12.1998

Nursing

Westmoreland County Community College

Graduate Certificate - EMT

Mutual Aid

Associate Of Applied Business - Accounting

Westmoreland County Community College

Diploma - Accounting/Market And Retailing

Central Westmoreland Career And Technology Center

High School Diploma - General Studies

Greensburg Salem High School

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Andria Davis