Summary
Overview
Work History
Education
Skills
Timeline
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Andria Eaton

Summary

Experienced in managing diverse business solutions projects within military and corporate settings. Skilled at synchronizing customer needs with internal staff across various divisions. Background includes supporting managers and executives in data centers, customer service help desks, IT purchasing, transportation regulations, inspections, and aerospace quality management systems. Proven track record of creating and documenting contract performance measures, identifying problem trends, and implementing effective solutions through collaboration with customers and cross-functional teams. Specialize in team leadership across multiple locations, project implementation, performance evaluation, budget management, and strategic problem-solving to drive business success.

Business Leader proven to develop and implement business management initiatives. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

13
13
years of professional experience

Work History

Command Media Business Process Analyst

The Boeing Company
07.2024 - Current
  • I partner cross-functionally to provide end-to-end expertise relating to the sponsorship, development, coordination, approval and release of procedures and process writings; better known as (PRO & BPI).
  • Collaborated with cross-functional teams to develop optimized business processes, resulting in improved collaboration and communication.
  • Assessed business processes and identified ways to boost improvement.
  • Led workshops for stakeholders to gather feedback on proposed process changes, fostering a collaborative approach to optimization efforts.
  • Managed project timelines and deliverables associated with business process improvements, ensuring successful completion within established timeframes.
  • Conducted thorough research on industry trends and best practices, incorporating findings into process improvement initiatives.
  • Developed and implemented data governance policies and procedures.
  • Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
  • Performed root-cause analysis on recurring issues within existing processes, identifying solutions that addressed underlying causes effectively.
  • Analyzed and assessed functional and organizational activities.
  • Developed comprehensive documentation of current processes, enabling easier analysis for future enhancements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

Quality Systems Specialist

The Boeing Company
05.2021 - 07.2024
  • I supported the Regulatory and Quality Systems Oversight (RQSO) and Quality Document Administration in the development and publication of Quality writings released in the enterprise library. I reviewed service requests, regulatory, program, and customer requirements for first-time quality involvement in program or process development. I prepared and maintained documentation related to policies, processes, procedures, and metrics to ensure program, customer, regulatory requirements, international standards, and operating agreements are relevant, correct, and appropriate for release to enterprise operations. The process requires analyzing data, metrics, models and flows to identify the root cause of problems and participate with stakeholders to develop potential preventive or corrective actions and implementation using Agile and Lean best practices.
  • Additionally, I determined compliance and alignment with quality management system, configuration assurance, related business, regulatory, and customer requirements. I also reviewed and edited content for FAA notification and approval, Boeing process approval, prepare for publication, and participated in Safety Risk Management boards (SRM). This position allowed me to provide education and coaching on the Quality System, and share knowledge with cross-functional teams and internally to increase first-time quality, business collaboration, and standardization.
  • Served as liaison between manufacturing and engineering departments, facilitating communication on product specifications and requirements.
  • Improved customer satisfaction rates by addressing concerns promptly and effectively resolving issues.
  • Analyzed data trends for identification of recurring issues, leading efforts in finding long-term solutions.
  • Provided training on quality systems procedures, fostering a culture of continuous improvement within the organization.
  • Streamlined quality systems documentation for increased efficiency and ease of access.
  • Conducted regular audits to maintain adherence to established quality management system requirements.
  • Established a strong working relationship with external auditors, streamlining assessment processes while addressing any gaps in compliance.
  • Mentored junior team members on best practices in quality systems management, contributing to their professional growth.
  • Maintained an up-to-date knowledge base on industry advancements, incorporating new tools and techniques into the company''s practice.
  • Participated in regulatory inspections to demonstrate compliance with applicable standards and regulations.
  • Reduced non-conformance issues by conducting thorough root cause analysis and implementing corrective actions.
  • Collaborated with cross-functional teams to develop robust processes, ensuring compliance with industry standards.
  • Established and tracked quality department goals and objectives.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Implemented new quality assurance and customer service standards.

Finance Systems & Analytics (Finance Systems Integration)

The Boeing Company
02.2019 - 05.2021
  • I supported the strategy, design, development, and deployment of Robotic Process Automation (RPA) technology-enabled solutions to help streamline organizational requirements and led the RPA architecture planning, development, and implementation effort through delivering quality and timely projects by working closely with the business subject matter experts (SME) and project manager. I translated business requirements into well-architected solutions that leveraged the Blue Prism platform and led the architectural design sessions as a technical SME across Boeing enterprise resource planning systems.
  • Was on the team that save Beoing their first million dollars in process automation in 18 months of implementation.
  • Additionally, I created process maps and process design documents and translated development specification documents and detailed level designs. I prepared solution design documents, developed frameworks for automation scripting-based processes, and created reusable workflows and library components to reduce development time and increase maintainability. Furthermore, I validated end-to-end process automation and performed all necessary end-to-end configuration, upgrades, and maintenance on all environments.
  • Additional tasks for this position included monitoring and measuring the effectiveness of the automation bots to report on the impact of the solutions. I ensured the product solution architecture and existing ongoing application architecture were scalable and extensible and developed and supported Metabots, and RPA solutions, including work queues and bot scheduling. The RPA Technologies utilized included: Web Recorder, E-mail Automation, Error Handling, Image Recognition, Screen Capture, Variable operation, XML, Window Action, Object Cloning, and Microsoft Excel processing.
  • I grew into training new employees, mentoring team members on RPA, and provided guidance as needed. Also, I proactively identified issues and bugs, provided solutions to mitigate and resolve issues, maintained code quality, and documented all required artifacts. Additionally, I performed audits at the end of each RPA project lifecycle and facilitated RPA change management utilizing Agile development teams to refine and expand the automation based on users' feedback.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

COMET Team Materials Management and Transportation Manager

Gap Solutions Inc.
01.2016 - 09.2018
  • I planned, organized, and supervised the movement, deployment, and redeployment of Army personnel and equipment to coordinate deployment and redeployment issues with joint Army and commercial agencies. I provided technical interpretation and guidance on the implementation and use of transportation automation systems, enterprise resource planning systems, and provided platform instruction to service members on unit deployment and redeployment operations. I advised and assisted commanders and staff on deployment and redeployment operations to ensure project documentation were complete, current, and stored appropriately. I interacted with third-party personnel to determine programming requirements, mission planning, development of subordinates, collective training, administration, equipment, and Soldier readiness.
  • Appraised unit level quality in maintenance management and deployment readiness. Assessed operations that relate to supply, dangerous goods compliance, maintenance, publications, armament, deployment, and training. Measured proficiency in operator-level Preventative Maintenance Checks and Services (PMCS). Evaluated the commander’s use of resources to maintain equipment readiness within the unit. Assessed the combat readiness and sustainability of equipment. Identified systemic issues affecting operations and equipment readiness that require additional effort and assistance. Indicated when actions taken to fix faults found during prior visits were effective.
  • I supported senior ranking officials in logistics decision-making and directed logistical training procedures according to military, federal and local regulations. Additionally, I mentored and trained 400 Soldiers, delivered logistical support, and verified that all deploying organizations had the necessary supplies and equipment. I reported the status and completion procedures for ongoing projects accurately and promptly to geospatial team members and identified and resolved equipment shortages.
  • Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
  • Enhanced equipment usage by establishing proper maintenance schedules, reducing downtime and repair costs.
  • Collaborated with other departments, aligning goals to improve overall company performance.
  • Coordinated logistics activities across multiple locations for seamless distribution operations.
  • Implemented safety measures, resulting in a significant decrease in accidents and injuries among drivers.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Reviewed established business practices and improved processes to reduce expenses.

Field Software Manager

Engility Corporation
02.2015 - 12.2015
  • I provided detailed knowledge of system tactical employment and optimization and consulted with users to identify implementation and operating procedures needed to clarify system objectives. I also provided technical expertise on troubleshooting equipment, software, operational procedures, and interoperability problems. I provided informational briefings to unit-level operators, leadership, and senior-level commanders on mission command systems. I coordinated with customers to identify support and technical needs for mission command systems concerning hardware and training materials. I sponsored unit technical working groups and advised over a 1000 military members on implementing and using one or more mission command systems. I operated mission command hardware and software in installation and reinstallation configuration and provided classroom training. Additionally, as required, I prepared and submitted periodic status reports, trip reports, after-action reports, lessons learned, and tactical techniques and procedures.
  • I conducted formal classroom instructor-led new equipment training for the Command Post of the Future Program and fielded baseline hardware devices worldwide. Developed, reviewed, and modified lesson plans to conform to new software or procedures and verified training databases and documentation to conduct rehearsals for training missions. I also validated and verified new equipment training materials before departure for the training mission. I was responsible for providing technical and over-the-shoulder training support to the warfighter and mission command teammates.
  • Provided expert guidance on software architecture decisions, ensuring alignment with business objectives and long-term technical strategy.
  • Ensured seamless integration between front-end and back-end systems through effective API design and implementation strategies.
  • Collaborated with stakeholders to gather requirements and translate them into technical specifications.
  • Maintained strong partnerships with external vendors to ensure timely delivery of resources and support, leading to successful project completions.
  • Managed software versioning using Git, ensuring smooth collaboration among team members during development cycles.
  • Spearheaded efforts to improve internal documentation processes, enabling faster knowledge transfer within the organization.
  • Coordinated development, testing and release of complete suite of web-based software offerings.
  • Resolved issues immediately ensuring project deliverables were not negatively impacted.
  • Managed all communications between clients, stakeholders and in-house software development team.
  • Answered client questions via phone and email to quickly resolve issues and improve service.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

Transportation Change Management Manager

Buth & Associates: Starbucks Corporate
08.2014 - 12.2014
  • Directed the implementation of a 3rd Party Logistics (3PL) provider Transportation Management System (TMS), conducted data analytics, and increased transportation network optimization. This role was heavily involved in change management of internal and external part processes related to transportation and logistics.
  • Partnered with business areas and business analysts to understand and articulate functional and nonfunctional requirements. Performed system and data analysis to understand functional design requirements. Developed functional specifications for both user and data interfaces. Partnered with the Development teams to translate functional designs into technical designs. United with product Engineers and solution architects to validate macro designs and review micro designs. Participated in the creation and establishment of standards, best practices, governance, and partners. Aided QA team in the creation of test cases and test scripts, defect tracking and resolution. Delivered input on unit, integration, system and acceptance test plans for accuracy and completeness. Recommended product process improvements that increase efficiency and quality of work.
  • Reduced resistance to change by providing comprehensive training programs and support resources for employees.
  • Improved change management processes by developing and implementing strategic plans and guidelines.
  • Delivered comprehensive reports on project progress and results to senior leadership, driving informed decision-making processes.
  • Boosted overall efficiency through process optimization, identifying areas for improvement within existing systems.
  • Mentored and coached junior team members, contributing to their professional growth and development within the change management field.
  • Facilitated smooth transitions during mergers and acquisitions by overseeing seamless integration of systems, processes, and personnel.
  • Championed a proactive approach to problem-solving by encouraging collaboration and open dialogue among team members, fostering a supportive work environment.
  • Conducted thorough assessments to determine organizational readiness for change, ensuring successful implementation of new initiatives.
  • Mitigated potential disruptions during periods of rapid growth or downsizing by proactively monitoring market trends and adjusting strategies accordingly.
  • Partnered with business teams to understand needs and mitigate potential problems.
  • Developed solutions to address complex issues and operational gaps.
  • Led teams of analysts to evaluate, plan and execute projects.
  • Managed internal and external client-facing relationships through transitional periods.

Sr. Server System Specialist

NCI Inc.: Madigan Army Hospital
01.2014 - 08.2014
  • Provided support to 13 hospital clinics and their staff using necessary tools to support the virtual desktop environment, documented processes and procedures, instructions for users and IT personnel. Adhered to strict IT security policies and processes including change management/Change Control for industry standards compliancy. Established and maintained business relationships with external vendors. Troubleshoot and administered the Citrix infrastructure. Demonstrated understanding and resolved network system issues with Microsoft Windows operating systems. Conducted Desktop VDI Environments such as Citrix XenDesktop. Led Altiris Rapid Deployment Solution and Microsoft SCCM.
  • Responsible for the effective planning, provisioning, installation, configuration, operation, optimization, and maintenance of systems within the server and networking infrastructures, in particular the Virtual Desktop Infrastructure (VDI). Maintained server and network infrastructure integrity by using appropriate software and hardware solutions. Performed audits of the hardware and software to ensure compliance with the organizational guidelines .
  • Management of Virtualization
  • AppSense
  • Networking Systems (switches, routers, firewalls, wireless).
  • Microsoft server operating systems; Active Directory, DNS, DHCP; Server Virtualization Technologies such as vSphere or HyperV.
  • Desktop virtualization technologies; MS Office applications & Windows operating systems; thin client management; hyper-converged infrastructure.

Sr. Systems Specialist and Spare Parts Administrator

CGI Federal: F-MRT (Wild Cat Maintenance Management System) - JBLM, WA
06.2012 - 03.2013
  • Managed and provisioned customer accounts. Provided computer systems support and associated networks. Installed, configured, and maintained servers. Initiated support calls (hardware/software) and scheduled/performed maintenance and hardware installations. Installed, configured, and maintained various applications and services. Provided professional technical support to include on-call support. Collected and collated trouble ticket reports and system failure data sorted the data for differentiation of affected systems and provided data to the customer in a concise manner. Managed and maintained system configuration to include documentation, installation, planning, configuration, and evaluation of existing and new hardware. Issued free Class IX (spare parts) to local military units and around the United States.
  • Designed and implemented preventive maintenance procedures, reducing support requests 30%.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Monitored network hardware operations to evaluate proper configuration.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
  • Performed network security design and integration duties.
  • Provided faculty and staff with security software and network configuration support.
  • Managed vendor relationships effectively, negotiating contracts and monitoring service delivery to ensure optimal support conditions were maintained.
  • Reduced downtime with proactive maintenance and routine system checks.
  • Conducted thorough analyses of existing systems to identify areas for improvement and optimization.

Education

Doctoral Business Administration -

Capella University
Minneapolis, MN
05.2025

Master of Business Administration - undefined

Capella University
Minneapolis, MN
06.2020

Bachelor of Science - Business Management

Penn Foster College
Scottsdale, AZ
11.2016

Associates of Science - Business Management

Penn Foster College
Scottsdale, AZ
08.2009

Skills

  • Technical team interactions

  • Team collaboration

  • Effective communication

  • Process change management

  • Procedure updating

  • Business process modeling

  • Process change improvements

  • Data assessment and analysis

  • Team building and motivation

  • Data-driven decision making

  • Business analysis

  • Procedure development

  • Problem-solving abilities

  • Excellent communication

Timeline

Command Media Business Process Analyst

The Boeing Company
07.2024 - Current

Quality Systems Specialist

The Boeing Company
05.2021 - 07.2024

Finance Systems & Analytics (Finance Systems Integration)

The Boeing Company
02.2019 - 05.2021

COMET Team Materials Management and Transportation Manager

Gap Solutions Inc.
01.2016 - 09.2018

Field Software Manager

Engility Corporation
02.2015 - 12.2015

Transportation Change Management Manager

Buth & Associates: Starbucks Corporate
08.2014 - 12.2014

Sr. Server System Specialist

NCI Inc.: Madigan Army Hospital
01.2014 - 08.2014

Sr. Systems Specialist and Spare Parts Administrator

CGI Federal: F-MRT (Wild Cat Maintenance Management System) - JBLM, WA
06.2012 - 03.2013

Master of Business Administration - undefined

Capella University

Bachelor of Science - Business Management

Penn Foster College

Associates of Science - Business Management

Penn Foster College

Doctoral Business Administration -

Capella University

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Andria Eaton