Summary
Overview
Work History
Education
Skills
Timeline
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Andria Elpers

Andria Elpers

Houston,TX

Summary

Highly professional Telemarketer with great creative and interpersonal abilities. Powerful telephone skills and performance in high-volume environment. Friendly, persistent and skilled in overcoming objections to close sales.

Overview

2026
2026
years of professional experience

Work History

Telemarketer

FLS Connect LLC
Houston, Texas
05.2025 - Current
  • Engaged potential customers through outbound calls to promote services.
  • Collaborated with team members to refine sales pitches and strategies.
  • Provided information about products and services to address customer inquiries.
  • Followed scripts while maintaining a natural conversation flow during calls.
  • Recorded feedback from customers to improve future outreach efforts.
  • Greeted customers in a friendly, professional manner on the phone.
  • Consistently met daily, weekly, monthly call quotas set forth by management team.
  • Resolved customer complaints promptly and professionally while documenting details in CRM system.

Mtm inc remote
Houston, TX
05.2023 - 03.2024
  • -Data Entry
  • -Customer Service
  • -Problem solving skills
  • -De-Escalations
  • -Input medical appointment to set with the best transportation for the medical trip

Night Dispatcher

IDEAL TOWING
Houston, TX
04.2016 - 01.2023
  • -Answering phones
  • -Customer Service
  • -Communicate with customers over the phone as well as in person
  • -Working well with coworkers
  • -Data Entry
  • -Problem solving skills
  • -Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • -Tracked call changes in computer system to keep records current and accurate.
  • -Kept detailed and updated records of calls in physical and electronic databases.

Cleaning Specialist

MICHAEL MINCHAN
Houston, TX
01.2020 - 01.2022
  • -Maintained safety protocols through safe handling of equipment and chemicals.
  • -Strengthened building cleanliness by inspecting perimeters, picking up trash and sweeping sidewalks.
  • -Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
  • -Sanitized frequented areas and equipment using approved supplies.
  • -Collected trash from indoor hallways, bathrooms and work areas.
  • -Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
  • -Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • -Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • -Restocked supplies, replacing toiletries, linens and soaps.
  • -Replenished supply of hand soap, paper towels and other consumables.
  • -Transported trash and hazardous waste to appropriate disposal area.

Cashier

SHELL GAS STATION
Houston, TX
  • -Operated cash register, collected payments and provided accurate change.
  • -Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • -Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • -Helped customers find specific products, answered questions and offered product advice.
  • -Processed all sales transactions promptly to prevent long customer wait times.
  • -Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • -Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • -Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • -Verified customer identification for alcohol or tobacco purchases.
  • -Answered customer quests, provided store information and escorted to desired store areas.
  • -Resolved customer complaints and escalated worsening concerns for remediation.

Education

High School Diploma -

Spring High School
Spring, TX
01-2015

Skills

  • Interior and exterior cleaning
  • Safety and compliance
  • Professional demeanor
  • Email and telephone etiquette
  • Adaptability and dependability
  • Complaint resolution
  • Data entry
  • Customer engagement
  • Call monitoring
  • Customer relationship management
  • Team collaboration
  • Problem solving
  • Effective communication
  • Attention to detail
  • Time management
  • Scripted calls
  • Script reading
  • MS office
  • Telemarketing expertise
  • Customer service

Timeline

Telemarketer

FLS Connect LLC
05.2025 - Current

Mtm inc remote
05.2023 - 03.2024

Cleaning Specialist

MICHAEL MINCHAN
01.2020 - 01.2022

Night Dispatcher

IDEAL TOWING
04.2016 - 01.2023

Cashier

SHELL GAS STATION

High School Diploma -

Spring High School

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