Summary
Overview
Work History
Skills
Timeline
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Andria E. Scott

Glendora

Summary

Dynamic Client Support Specialist with a proven track record at ADP, leveraging QuickBooks expertise and bilingual communication to enhance client relationships. Recognized for transforming client feedback into actionable insights, consistently exceeding expectations while demonstrating integrity and problem-solving skills in high-pressure environments.

Overview

23
23
years of professional experience

Work History

Client Support Specialist

ADP
11.2023 - Current
  • Resolved time-sensitive issues across ADP's products and technology through independent and collaborative efforts.
  • Collaborated with internal teams to enhance client service delivery processes.
  • Consulted clients to identify solutions and recommend best practices with a client-first approach.
  • Established and nurtured strong client relationships through phone, email, and chat communications.
  • Utilized extensive knowledge of ADP products to educate clients and highlight solution value.
  • Assisted clients with tax deposits and filings while managing inquiries from state and federal agencies.
  • Transformed client feedback into actionable recommendations for leadership on best practices.
  • Organized workload to efficiently manage high volumes of incoming communication during peak periods.
  • Demonstrated commitment to ADP's core value: Integrity is Everything.

Executive Assistant

Excellent Remodeling
02.2022 - 11.2023
  • Processed all accounting and bookkeeping functions for small businesses under umbrella organization.
  • Managed accounts receivable and payable, ensuring accuracy and timeliness.
  • Executed bank reconciliations to maintain financial integrity.
  • Utilized QuickBooks for all financial processing tasks.
  • Oversaw timekeeping for hourly employees and contractors to ensure compliance.
  • Generated year-end closing reports to facilitate accurate financial assessments.
  • Conducted employment verification for new hires to uphold hiring standards.
  • Coached and trained new employees on operational procedures and best practices.

Bookkeeping and Sales

Islas II Excavation
08.2013 - 02.2022
  • Processed all accounting and bookkeeping functions for small family-owned business.
  • Managed full accounts receivable and payable functions to maintain financial accuracy.
  • Performed bank reconciliations and monthly reconciliations to ensure balance integrity.
  • Executed collection calls to inquire about outstanding receivables, enhancing cash flow.
  • Generated financial statements using QuickBooks to support strategic decision-making.
  • Provided administrative and clerical support to Owner, improving operational efficiency.
  • Oversaw timekeeping for hourly employees, ensuring accurate payroll processing.
  • Completed year-end closing reports to facilitate annual audits.

Assignment Specialist/Client Manager

Apple One Employment Agency
08.2012 - 08.2013
  • Fulfilled on-time assignment of all client appraisal orders to the most qualified vendor
  • Ensured vendor's product offering, quality, and fee, are in line with client and company guidelines
  • Provided feedback about vendor performance to vendor managers
  • Ensured order assignments fall within company fee range
  • Ensured all client inquiries are handled satisfactory and in a timely manner
  • Coached and training of new employees
  • Worked in a team environment with other departments to ensure on time delivery of orders
  • Used effective negotiation skills and problem-solving techniques to ensuring speedy resolution

Insurance Sales Agent

Auto Club of Southern California
09.2010 - 02.2012
  • Quoted and sold personal line policies, serving as a 'front line underwriter.' Designed personalized insurance plans and prepared proposals and applications for policy processing
  • Provided consistent, accurate, timely, and pertinent communication to clients
  • Resolved client service or claims
  • Processed paperwork and necessary documentation of clients
  • Informed and educated clients about coverage, exclusions and exposures
  • Assisted clients in making appropriate coverage changes
  • Built and maintained constructive and effective relationships with clients

Senior Insurance Service Representative (Supervisor)

Auto Club of Southern California
10.2007 - 09.2010
  • Supervised and monitored performance of Field Sales Agents, including up to 50 direct reports
  • Demonstrated ability to influence employees to adhere to company guidelines and procedures
  • Conducted Human Resources responsibilities, including hiring and separation processes
  • Provided Regional recruiting liaison for Human Resource Department
  • Trained Sales Agent trainees from point of hire to their permanent assigned office

Lead Sales Associate/ Supervisor

Auto Club of Southern California
08.2002 - 01.2006
  • Supervisor of Call Center Sales Representatives, including 15 direct reports
  • Hiring and separation process of direct reports
  • Coached and trained Direct Sales Agents
  • Built and maintained constructive and effective relationships with clients
  • Resolved Executive and escalated complaints with clients
  • Quoted and sold personal line insurance policies

Skills

  • Microsoft Office proficiency
  • Client relationship management
  • QuickBooks expertise
  • Homebase knowledge
  • Bilingual communication: Spanish

Timeline

Client Support Specialist

ADP
11.2023 - Current

Executive Assistant

Excellent Remodeling
02.2022 - 11.2023

Bookkeeping and Sales

Islas II Excavation
08.2013 - 02.2022

Assignment Specialist/Client Manager

Apple One Employment Agency
08.2012 - 08.2013

Insurance Sales Agent

Auto Club of Southern California
09.2010 - 02.2012

Senior Insurance Service Representative (Supervisor)

Auto Club of Southern California
10.2007 - 09.2010

Lead Sales Associate/ Supervisor

Auto Club of Southern California
08.2002 - 01.2006

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Andria E. Scott