Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
9
9
years of professional experience
Work History
Supported Living
Basca Inc
06.2019 - Current
Enhanced residents'' quality of life by implementing personalized care plans and providing daily support.
Increased independence for individuals with disabilities by teaching essential life skills and promoting selfadvocacy.
Improved resident satisfaction through effective communication, active listening, and timely responsiveness to their needs.
Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed residents'' physical, emotional, and social wellbeing.
Assisted residents in achieving personal goals by providing consistent encouragement and guidance throughout the process.
Maintained a safe and comfortable living environment for residents by conducting regular safety checks and promptly addressing any concerns.
Supported clients during community outings, fostering social integration and positive experiences outside the home setting.
Coordinated transportation arrangements for residents to attend appointments or participate in community activities as needed.
Team Lead
Daystar YMCA
08.2014 - 07.2020
Trained new team members by relaying information on company procedures and safety requirements.
Coached team members in techniques necessary to complete job tasks.
Worked different stations to provide optimal coverage and meet production goals.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Built strong relationships with customers through positive attitude and attentive response.
Supervisor
The Gifted Learning Center
09.2014 - 03.2016
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Evaluated employee performance and coached and trained to improve weak areas.
Achieved results by working with staff to meet established targets.
Maintained compliance with company policies, objectives, and communication goals.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.