Andria Ingram
Queens,NY
Summary
Results-driven Clinical Supervisor with a track record of success in creating innovative educational programs. Collaborates with nurse leaders and healthcare staff to improve patient care and outcomes. Focuses on developing strong teams and serving as a positive role model. Dedicated professional with strong leadership and interpersonal skills, bringing a deep understanding of clinical protocols and patient care. Adept in case management and treatment planning, with specialized training in clinical supervision and healthcare regulations. Committed to fostering a supportive environment that enhances team performance and ultimately improves patient outcomes.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Clinical Supervisor
Argus Community – Faith Mission Crisis Center
04.2024 - Current
- Oversees the daily operations of the center
- Provide clinical supervision for clinicians and interns providing treatment to patients ensuring quality care
- Provide direct supervision to clinicians and interns
- Review client charts and approve all pertinent clinical documentation
- Oversees medical and mental health emergencies in collaboration with the Medical Department
- Provide individual, and group counseling, and crisis intervention when needed
- Perform clinical assessments
- Train current and new professionals/clinicians
- Interact with clients in a supportive manner that encourages positive self-esteem and self-worth
- Provide individual, and group counseling and crisis intervention
- Ensure the clinical documentation meets all compliance and regulatory requirements from all agencies
Senior Clinical Counselor
Argus Community – Faith Mission Crisis Center
11.2021 - 04.2024
- Provide clinical supervision, coaching and development for the clinical team
- Provide recovery-based service coordination for caseload of25-36 (on average) participants with comorbidity with substance use diagnoses
- Collaborate with caseload participants to develop individualized recovery plans and complete daily progress reports
- Schedule and hold weekly meetings with each caseload participant to assess progress, plan, schedule, and/or provide clinical service interventions
- Complete all required documentation required in the case record
- Conduct required psychosocial, substance use screenings, psychiatric rehabilitation, and other assessments within required time frames
- Facilitate weekly staff meetings and other agency or program meetings as required
- Participate in case presentations and conferences with other staff, family members of participants, other service providers, etc
- Participate in in-service trainings, workshops, webinars, and conferences as requested by supervisor
- Work cooperatively and collaboratively with a multi-disciplinary team to promote and sustain best practices
- Clinically supervise peers and student interns as permitted by licensure
- May help train and guide other staff in performance of clinical responsibilities
- Complete intakes and toxicology as needed
- Act as liaison with community agencies to facilitate referrals
- Facilitate weekly Case Conference meeting for treatment review of patients
- Attend weekly clinical supervision
Primary Counselor
Argus Community – Faith Mission Crisis Center
10.2019 - 11.2021
- Guide and clarify the therapeutic process with clients to complete biopsychosocial assessment
- Develop treatment plans and integrate Cognitive Behavioral Therapy (CBT) which assist client in meeting treatment plan goals
- Facilitated individual therapy session daily utilizing evidence-based practices for clients detoxing, in crisis and rehabilitating
- Facilitated daily evidence-based substance abuse prevention in group therapy sessions
- Document client progress requirements and maintained quality, up to date clinical records
- Provided case management for clients utilizing CBT, Motivational Interviewing and Psychotherapy
- Collaborate with multidisciplinary team weekly
- Display sensitivity to the cultural and psychological needs of the client
Mental Health Counselor Intern
Argus Community – Mary S. Taylor
09.2019 - 10.2019
- Facilitated individual therapy session daily utilizing evidence-based practices for clients in crisis and rehabilitating
- Facilitated daily evidence-based substance abuse prevention in group therapy sessions
- Document client progress requirements and maintained quality, up to date clinical records
- Display sensitivity to the cultural and psychological needs of the client
- Performed routine administrative work including filing case reports, client chart review and client billing
Sales Consultant
Verizon Communications
11.1996 - 07.2017
- Developed excellence in communication skills
- Strategically negotiated basic and complex orders for customers and exceeded sales objectives monthly and annually
- Responsible for all billing inquiries and minimizing customer escalations
- Exceeded in quality customer service and demonstrated problem solving skills to treat each customer as a valued customer
- Received for sales performance the Circle of Excellence Award1997, and2000, Mid Years Directors Award for excellence in Sales and Service1998,2000 and2001, Masters Club Award in Sales2000 and2003
Team Leader-Acting
Verizon Communications
07.1998 - 12.2000
- Coached and developed a team of25 sales consultants in consultative selling and functioned as an escalation point for problem resolution
- Submitted daily, weekly and monthly reports
- Motivated sales consultants to achieve levels of sales, service, productivity daily
- Increased sales performance by7% under my leadership
- Developed and implemented an employee assistance program
Education
Master of Arts - Organizational Management
University of Phoenix
05-2003
Bachelor of Science - Business, Management and Economics
SUNY Empire State College
05-2000
M.S. - Mental Health Counseling
Mercy College
Bx, NY05.2020
CASAC - undefined
Alcohol and Substance Abuse Counseling
Richmond Hill, NY07.2018
Skills
- Clinical training
- Team supervision
- Staff scheduling
- Clinical assessment
- Clinical instruction
- Staff education and training
- Patient education
- Case management
- Therapeutic intervention
- Documentation requirements
- Clinical education
- Multidisciplinary collaboration
- Suicide risk assessment
- Recruitment
- Patient management
- Mental health counseling
- Individual therapy
- Behavioral health
- Substance abuse treatment
Certification
- Credentialed Alcoholism & Substance Abuse Counselor (Master CASAC)
- Licensed Mental Health Counselor
Timeline
Clinical Supervisor
Argus Community – Faith Mission Crisis Center
04.2024 - Current
Senior Clinical Counselor
Argus Community – Faith Mission Crisis Center
11.2021 - 04.2024
Primary Counselor
Argus Community – Faith Mission Crisis Center
10.2019 - 11.2021
Mental Health Counselor Intern
Argus Community – Mary S. Taylor
09.2019 - 10.2019
Team Leader-Acting
Verizon Communications
07.1998 - 12.2000
Sales Consultant
Verizon Communications
11.1996 - 07.2017
M.S. - Mental Health Counseling
Mercy College
CASAC - undefined
Alcohol and Substance Abuse Counseling
- Credentialed Alcoholism & Substance Abuse Counselor (Master CASAC)
- Licensed Mental Health Counselor
Master of Arts - Organizational Management
University of Phoenix
Bachelor of Science - Business, Management and Economics
SUNY Empire State College
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