Andria Jackson
Bowling Green,KY
Summary
Skilled Legal Assistant with comprehensive experience in drafting legal documents, managing case files, and performing research. Strong ability to maintain efficient office environment through exceptional organizational skills and attention to detail. Demonstrated capability in maintaining confidentiality, providing support on complex legal cases, and contributing positively to team efforts.
Overview
10
10
years of professional experience
Work History
Claims Specialist
Long Term Care Group
Saint Paul, Minnesota
06.2021 - Current
- Conducted full claim investigations and reported updates and legal actions.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Assess claimant eligibility by reviewing medical records from all current providers and conducting phone assessments with the claimant or legal representative.
- Determine legitimacy and eligibility of service providers by requesting and reviewing providers licensing credentials, state-specific regulations, internet searches and phone assessment with the servicing provider.
- Effectively communicate, verbal and written, all aspects of the claim benefit determination process.
- Monitor daily, weekly, and monthly reports to ensure claims are handled timely and appropriately.
- Support net promoter score goal by demonstrating professionalism, driving to one call resolution, and treating every customer with a friendly smile.
- Maintain and effectively articulate a through knowledge and skill base for products, policies, procedures, and computerized information systems.
Pharmacy Technician
CVS Health
Bowling Green, KY
05.2020 - 06.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Display enthusiasm and knowledge about the medication and its side effects.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Legal Assistant
Legal Aid Services
Winston-Salem, NC
06.2017 - 05.2020
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Kept accurate records of services rendered for each client visit.
- Performed basic bookkeeping duties including tracking payments received from clients.
- Scanned physical documents into electronic format for storage in a secure database system.
- Drafted motions, briefs and other legal documents.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Coordinated the distribution of legal materials to other parties as required.
- Organized exhibits for trial proceedings.
Administrative Assistant
AJ Investments LLC
Advance, NC
02.2015 - 06.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Provided exceptional customer service via phone, and in person, daily, to a multitude of clients
- Interacted with vendors, contractors, and professional services personnel to receive orders,direct activities and communicate management instructions.
Education
Associate of Science - Paralegal
Forsyth Technical Community College
Winston-salem, NC05.2020
High School Diploma -
Warren Central High School
Bowling Green, KY05.2012
Skills
- Liability Determinations
- Documentation Review
- Claim Validity Determination
- Eligibility Determinations
- Microsoft Office Suite Proficiency
- Motivated Team Player
- Natural Leader, people oriented
- Active Listening Skills
- Exceptional Communication skills
- Skilled Problem Solver
- Time management
- Can type 95WPM
Timeline
Claims Specialist
Long Term Care Group
06.2021 - Current
Pharmacy Technician
CVS Health
05.2020 - 06.2021
Legal Assistant
Legal Aid Services
06.2017 - 05.2020
Administrative Assistant
AJ Investments LLC
02.2015 - 06.2017
Associate of Science - Paralegal
Forsyth Technical Community College
High School Diploma -
Warren Central High School
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