Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Andria Johnson

Chicago,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Self Employed Baker

Sweet Dree's Cheesecakes & Baked Goods
08.2018 - Current
  • 5 years experience as an Baker
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
  • Coordinated food deliveries to guarantee timely arrival of supplies.
  • Developed recipes for new products and improved existing recipes.
  • Analyzed customer preferences to design and create tailored products.
  • Supported business growth by participating in local community events as a representative of the bakery.
  • Followed food safety standards when handling ingredients.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Packaged finished products for sale.

Full Service Shopper

Instacart
08.2017 - Current
  • Maintained strong relationships with store personnel to ensure seamless communication during the shopping process.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Strengthened customer trust and loyalty through clear communication regarding order updates and delivery expectations.
  • Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Consulted with customers on food selections and custom order requests.
  • Demonstrated adaptability in handling last-minute changes to orders or delivery schedules, minimizing disruptions to customers and stores.
  • Expedited checkout processes by organizing purchases effectively on the conveyor belt and utilizing digital payment options when available.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Loaded and unloaded orders at customer's homes or locations.
  • Promoted a safe work environment by adhering to proper lifting techniques while handling heavy products or bulky items.
  • Supported fellow shoppers through effective collaboration and sharing best practices for improved team performance.
  • Streamlined shopping processes by keeping an organized list and prioritizing tasks for maximum efficiency.
  • Managed multiple order deliveries simultaneously, ensuring timely completion without compromising quality.
  • Ensured optimal vehicle maintenance for reliable transportation during deliveries, reducing delays caused by mechanical issues.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Warehouse Worker

IKEA Distribution Center
12.2017 - 06.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 70 pounds.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.


Picker Packer

Amazon
01.2017 - 10.2017
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
  • Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
  • Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
  • Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
  • Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

Transportation Security Officer

US Department of Homeland Security
06.2008 - 06.2015
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Demonstrated adaptability and flexibility by rotating between various security functions as needed.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
  • Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
  • Assisted in reducing wait times for passengers by executing swift and accurate security checks.
  • Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
  • Supported law enforcement agencies during investigations involving airport security incidents or breaches.
  • Supported fellow officers in managing conflicts or disruptions that arose within the transportation facility, swiftly restoring order.
  • Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.

Administrative Assistant

Service Web Offset
05.2005 - 08.2006
  • Served as Customer Service Representative in charge of directing calls, managing inventory and shipping of correspondences to clientele
  • Managed shipment processes of incoming & outgoing packages, data entry work of clients and created sample print packages
  • Served as a liaison for clients to upper level management based on their needs.

Service Desk Clerk

Jewel Osco
12.2000 - 12.2005
  • Oversaw daily opening & closing operations of customer service desk
  • Effectively assisted with customer concerns
  • Responsible for balancing multiple POS systems at closing including store safe
  • Processed numerous monetary transactions including, check cashing, money order distribution & bill payments
  • Ensured sales floor was properly staffed during peak volume hours
  • Assisted supervisors with training new cashiers, counting, balancing and depositing large amounts of money.

Education

Associate of Applied Science -

Moraine Valley Community College
Palos Hills, IL

Skills

  • Excellent customer service skills
  • 5 years of Cash management experience
  • Knowledgeable of Point of Sales systems
  • High-Level of accuracy & skills with Microsoft Office programs
  • People development
  • Excellent written and verbal communication skills
  • Team Player
  • Customer Service
  • Food safety and sanitation

References

  • Angela Scott, Assistant General Manager, 630.207.0867
  • Phillip Johnson, Deputy Sheriff, 312.945.9161
  • Steven Pointer, Insurance Agent, 773.567.9036

Timeline

Self Employed Baker

Sweet Dree's Cheesecakes & Baked Goods
08.2018 - Current

Warehouse Worker

IKEA Distribution Center
12.2017 - 06.2019

Full Service Shopper

Instacart
08.2017 - Current

Picker Packer

Amazon
01.2017 - 10.2017

Transportation Security Officer

US Department of Homeland Security
06.2008 - 06.2015

Administrative Assistant

Service Web Offset
05.2005 - 08.2006

Service Desk Clerk

Jewel Osco
12.2000 - 12.2005

Associate of Applied Science -

Moraine Valley Community College

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Andria Johnson