Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic
Andria Knox

Andria Knox

Giddings,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
Certification

Work History

Office Clerk

Brookshire Brothers
06 2024 - Current
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

Sales Associate

AutoZone
07 2024 - Current


  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Paralegal Intern

Lee County Attorney
07 2023 - 09 2023
  • Strengthened the law firm''s reputation by demonstrating professionalism and maintaining strict confidentiality at all times.
  • Supported attorneys during court proceedings, providing crucial documentation and evidence organization.
  • Provided reliable assistance during discovery processes through diligent review of documents, identification of key issues, and summarization of findings for attorney review.
  • Answered client calls to respond to inquiries, using open-ended questioning skills to attain applicable information.
  • Conferred with clients and other involved parties to gather and track case information.

Shift Leader

Dollar General
09 2022 - 07 2023
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Bachelor's degree - Criminal Justice

Sam Houston State University
Huntsville, TX
Current

Associate - Applied Science

Blinn College
2023

Skills

  • Problem-solving skills
  • Product and service sales
  • Account management
  • Inbound phone calls
  • Outbound phone calls

Additional Information

  • Willing to relocate to:, Authorized to work in the US for any employer

Certification

  • Legal Office Expert
  • Criminal Justice
  • Mediation

Timeline

Office Clerk

Brookshire Brothers
06 2024 - Current

Sales Associate

AutoZone
07 2024 - Current

Paralegal Intern

Lee County Attorney
07 2023 - 09 2023

Shift Leader

Dollar General
09 2022 - 07 2023

Bachelor's degree - Criminal Justice

Sam Houston State University

Associate - Applied Science

Blinn College

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Andria Knox