Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Andria Liles

Detroit,MI

Summary

Organized Data Entry Keyer with track record of accuracy in fast-paced environments. Punctual and reliable employee committed to thoroughness and quality.

Overview

12
12
years of professional experience

Work History

Call Center Rep/Data Entry Clerk (Remote)

JMS and Associates
Farmington, MI
06.2023 - Current
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Consulted with customers to resolve service and billing issues.
  • Recording Medical/ Dental claims information into database while keeping track of patient's medical history, services rendered, provider details and insurance coverage and payments

Production Team Leader

Magna Seating Detroit
Highland Park, MI
06.2017 - 02.2023
  • Used air drills and different tools to perform basic electrical and mechanical assembly functions.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Notified supervisors about production problems and helped identify and correct concerns.
  • Oversaw maintenance activities on machinery used in manufacturing operations.
  • Evaluated employee performance and prepared reports for management review.
  • Performed regular safety inspections of equipment and facilities in accordance with regulations.
  • Collaborated with other departments to ensure timely completion of projects.
  • Assigned duties to production staff and monitored progress.

Call Center Representative

Lighthouse Insurance Group LLC
Independence, OH
06.2021 - 02.2022
  • Assisting medical insurance carriers (Medicare & Medicaid) with potential enrollment.
  • Provided quotes on various types of insurance policies.
  • Advised customers on available coverage options that best fit their individual needs.

Shift Manager

Taco Bell
Berkley, MI
04.2012 - 07.2017
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Delegated tasks to multiple employees while maintaining efficient workplace.

Education

Bachelor of Science -

Marygrove College
Detroit, MI
03-2016

High School Diploma -

Catherine Furguson Academy
Detroit, MI
06-2009

Skills

  • Document Management
  • Data Verification
  • File Organization
  • Strong Problem Solver
  • Customer Service-Oriented

References

References available upon request.

Timeline

Call Center Rep/Data Entry Clerk (Remote)

JMS and Associates
06.2023 - Current

Call Center Representative

Lighthouse Insurance Group LLC
06.2021 - 02.2022

Production Team Leader

Magna Seating Detroit
06.2017 - 02.2023

Shift Manager

Taco Bell
04.2012 - 07.2017

Bachelor of Science -

Marygrove College

High School Diploma -

Catherine Furguson Academy

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Andria Liles