ANDRIA LOUY
CARTHAGE,NC
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Assistant Manager/Sales Associate
Friedman's Jewelers
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
- Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.
- Returned older pieces to lustrous shine by cleaning, polishing and electroplating.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Trained new team members on scripts, company services, and collection strategies.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Generated and distributed monthly customer statements.
Sales/Project Leader
Central Security Systems
02.2015 - Current
- Inspired and coached team members.
- Defined responsibilities, duties and roles of each team member.
- Managed team meetings and discussed project's goals and objectives.
- Observed progress of each project, examined risks and coordinated contingency plans.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Provided ongoing cost and estimate analysis reporting and managed cost allocation.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Trained team members on new hotel services and products to support promotional efforts.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Applied critical thinking and research to address complex issues.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Researched and implemented new technologies and equipment.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Demonstrated features and functionality of alarm systems to customers.
- Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls.
- Advised customers on system upgrade opportunities, presenting cost and benefit documentation on prospective enhancements.
Phlebotomy Technician
Firsthealth Moore Regional Hospital
01.2010 - 02.2015
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
- Used personal protective equipment correctly to protect coworkers and patients.
Education
High School Diploma -
Pinecrest High School
Southern Pines, NC05.1997
Associate of Science - General
Sandhills Community College
Pinehurst, NCSkills
- Excellent People Skills
- Sales and Marketing
- Inventory Tracking
- Job Bidding and Contract Management
- Installation Scheduling and Project Management
- Documentation and Recordkeeping
- Microsoft Office including Word, Excel, and Outlook
- Multi-Line Phone Proficiency
- Cash Handling Accuracy
- Administrative and Technical Support
- Social Media Knowledge
- Medical Terminology
Timeline
Sales/Project Leader
Central Security Systems
02.2015 - Current
Phlebotomy Technician
Firsthealth Moore Regional Hospital
01.2010 - 02.2015
Assistant Manager/Sales Associate
Friedman's Jewelers
High School Diploma -
Pinecrest High School
Associate of Science - General
Sandhills Community College