Andria Lycoff
Hudson,NC
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Retail Store Manager
Carolina West Wireless
Hickory, NC
09.2019 - Current
- Established weekly and monthly goals for sales staff to achieve desired results.
- Organized merchandise displays according to seasonal promotions or special events.
- Reviewed financial statements regularly to track store performance.
- Collaborated with team members to develop creative solutions for challenges.
- Researched current trends in the wireless industry to stay competitive.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Monitored employee performance and provided feedback to improve productivity.
- Resolved conflicts between customers and staff members in a professional manner.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Supervised cash drawer balances and deposits of store receipts.
- Prepared and submitted nightly bank deposits.
Retail Sales Representative
Carolina West Wireless
Boone, NC
12.2015 - 05.2019
- Demonstrated knowledge of promotions, discounts, and loyalty programs.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties, such as counting money in the register drawer, or restocking supplies.
- Processed returns, exchanges, and refunds as per company policies.
- Assisted customers with selecting merchandise based on their needs.
- Conducted price comparisons between competitors for specific products.
- Assisted with training new employees on retail processes and procedures.
- Maintained cleanliness of the sales floor and break room.
- Upsold additional products when appropriate to increase store revenue.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Developed and maintained relationships with consumers through effective communication strategies and interpersonal skills, utilizing our sales training approach.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
Assistant Store Manager
My Favorite Kitchen Things
Blowing Rock, NC
06.2002 - 07.2011
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Maintained a safe working environment by enforcing safety regulations.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints promptly and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management, and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided training to new employees on company policies and procedures.
- Coached and developed store associates through formal and informal interactions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Associate of Arts - College Transfer Program
Caldwell Community College
Boone05-2014
Skills
- Problem-Solving
- Sales Growth
- Hiring and Training
- Coaching and Mentoring
- Dependable and reliable
- Highly motivated
Accomplishments
- 2016 top 5 in sales for Carolina West Wireless's Circle of Stars competition.
- 2018 2nd place winner for Carolina West Wireless's Circle of Stars competition.
Timeline
Retail Store Manager
Carolina West Wireless
09.2019 - Current
Retail Sales Representative
Carolina West Wireless
12.2015 - 05.2019
Assistant Store Manager
My Favorite Kitchen Things
06.2002 - 07.2011
Associate of Arts - College Transfer Program
Caldwell Community College
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