Andria Mahlum
Summary
Professional in customer service adept at handling diverse customer inquiries and resolving issues effectively. Known for reliability and adaptability, with strong focus on team collaboration and achieving results. Skilled in active listening, communication, and maintaining positive customer experience.
Overview
12
12
years of professional experience
Work History
Help Phone Representative
Grainger
01.2024 - Current
- Retained dissatisfied customers by offering tailored solutions that addressed their specific needs or issues comprehensively.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with the Emergency Response Team during hurricane Milton to help customers during an impactful and life changing event.
Interim Supervisor
Grainger
01.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Customer Experience Representative
Grainger
06.2019 - 01.2024
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Delivered prompt resolutions to escalated inquiries by gathering necessary information from customers and internal resources.
Senior External Auditor
General Business Services
04.2015 - 06.2019
- Evaluated financial statements for accuracy and compliance, identifying discrepancies and recommending corrective actions.
- Mentored junior auditors, contributing to their professional growth and development in the field.
- Assisted clients in understanding complex technical issues related to their financial reporting systems, providing expert guidance on necessary adjustments or improvements needed for compliance purposes.
Restaurant Shift Manager
McDonald's
09.2012 - 04.2015
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
Education
High School Diploma -
Beloit Memorial High School
Beloit08-2014
Organizational Leadership - Manager Resilliance Training
Mcdonalds Corporate
Machesney Park, IL05-2014
Skills
- De-Escalation Techniques
- Problem-solving skills
- Verbal and written communication
- Data Analysis
- Attention to Detail
- Change Advocate
Timeline
Help Phone Representative
Grainger
01.2024 - Current
Interim Supervisor
Grainger
01.2022 - Current
Customer Experience Representative
Grainger
06.2019 - 01.2024
Senior External Auditor
General Business Services
04.2015 - 06.2019
Restaurant Shift Manager
McDonald's
09.2012 - 04.2015
High School Diploma -
Beloit Memorial High School
Organizational Leadership - Manager Resilliance Training
Mcdonalds Corporate