Andria Marshall
Memphis,TN
Summary
Results-oriented professional with a 30-year track record of driving success in diverse administrative and management roles. Proven expertise in optimizing processes, cultivating client relations, and harnessing organizational expertise to achieve tangible results. Strong background in financial management, efficiency improvement, and resource allocation. Recognized for reducing costs, streamlining operations, and boosting employee morale. Seeking a role that bridges the gap between complex technical solutions and client needs while consistently exceeding expectations. A professional with high standards and a results-driven approach prepared for the position of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficient in administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
11
11
years of professional experience
Work History
Financial Administrator
University of Memphis
08.2022 - Current
- Company Overview: Conference & Event Services
- Research and Invoicing Optimization: Achieved a 70% payment rate within 2 months and identified accounting department errors to prevent double billing
- Enhanced Financial Oversight: Expertly managed the department budget, ensuring fiscal responsibility and strategic allocation of resources, a valuable skill for budgeting and resource management in a sales engineering role
- Data-driven decision-making: Utilized data analysis techniques to extract actionable insights from financial data, equipping me with a data-driven approach to problem-solving, a key asset for optimizing sales strategies
- Customer Relationship Management (CRM): Proficiently utilized CRM systems to maintain accurate records of financial transactions, translating this experience into the ability to manage and strengthen client relationships, a crucial skill in a sales engineer's customer-centric role
- Audit and Compliance: Conducted in-depth B2B and internal payment processing audits to ensure accuracy and compliance, demonstrating a keen eye for detail and a strong commitment to delivering high-quality service, skills directly transferable to maintaining compliance in the sales process
- Conference & Event Services
Office Manager
Fayette County Public Schools
07.2021 - 06.2022
- Company Overview: Fayette Ware High School
- Efficiency Improvement: Improved and streamlined leave requests and payroll management, reducing staffing issues by 95% during a 1-year tenure
- This demonstrates the ability to optimize processes and manage resources effectively
- Communication: Managed a multi-line phone system to monitor four Administrators' schedules and efficiently assist parents and staff, showcasing strong communication and organizational skills
- Negotiation: Successfully negotiated with substitute teachers to work permanently during staffing shortages, indicating strong negotiation abilities
- Fayette Ware High School
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Supervisor | HR Generalist
Transportation Employee Leasing, LLC
02.2019 - 04.2021
- Company Overview: Medic Transportation
- Operations Management: Managed 100+ drivers between two cities within the rideshare department of a corporate office in the non-emergency medical transportation industry
- Collaborated with the Safety Director to ensure compliance, leading to a 30% reduction in incidents and a 55% reduction in at-fault accidents in the first year
- Cost Reduction: Reduced overtime by 39% within the first four months, saving $167K annually
- This showcases a strong ability to manage resources efficiently
- Training and Compliance: Ensured company-wide annual recertification training with 100% compliance, receiving recognition from Executive Management for exceeding expectations
- Demonstrates a commitment to thorough training and compliance standards
- Employee Engagement: Conceptualized and implemented Employee & Community Engagement Programs, indicating a talent for boosting employee morale, a crucial skill in sales
- Medic Transportation
Administrative Assistant
Millington Municipal Schools
07.2014 - 03.2019
- Company Overview: Millington Central High School
- Process Improvement: Initiated an online order/payment system that improved processes from 2 weeks to 24-72 hours, eliminating error rates by 100%
- Demonstrates a commitment to efficiency and a customer-focused mindset
- Record Keeping: Established and maintained confidential record-keeping systems that enhanced proficiency, reducing record retrieval from 1 week to 5 minutes
- Community Engagement: Oversaw a girl’s mentoring program for 9th - 12th grade, successfully securing a grant for a job readiness program
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- These achievements showcase community engagement, leadership, and resourcefulness
- Process Innovation: Conceptualized a Scholarship 5K run/walk that awarded scholarships to three seniors, securing city-wide partnerships and recruiting volunteers, indicating strong organizational and negotiation skills
Education
The University of Memphis
Memphis, TN08-2024
Sales Engineer Certification -
Careerist
01.2023
The Academy of Cosmetology
Memphis, TN01.1992
High School Diploma -
Melrose High School
Memphis, TN01.1990
Skills
- Networking
- Data Analysis
- Negotiation Skills
- Problem-Solving
- Sales
- Written and Verbal Communication
- CRM (EMS)
- Microsoft Office Suite
- Customer relations
- Payroll Administration
- Client relationship management
- Office Operations Management
- Bank reconciliation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Financial Administrator
University of Memphis
08.2022 - Current
Office Manager
Fayette County Public Schools
07.2021 - 06.2022
Supervisor | HR Generalist
Transportation Employee Leasing, LLC
02.2019 - 04.2021
Administrative Assistant
Millington Municipal Schools
07.2014 - 03.2019
Sales Engineer Certification -
Careerist
The Academy of Cosmetology
High School Diploma -
Melrose High School
The University of Memphis
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