Andria Morgan
Forney,TX
Summary
Driven customer service representative with 20 years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Overview
23
23
years of professional experience
Work History
Customer Care Representative
The Hartford
Hartford, CT
06.2021 - Current
- Built sustainable relationships of trust through open communication with customers.
- Resolved customer complaints promptly and professionally.
- Provided accurate, valid, and complete information to customers.
- Answered customer inquiries over the phone and via email.
- Assist with technical support for employer view, the ability advantage and my benefits portal.
Flight Attendant
United Airlines
Chicago, IL
08.2018 - 07.2021
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Verified boarding passes and passports for all passengers.
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Real Estate Broker
Legacy Communities
Atlanta, GA
02.2001 - 02.2018
- Developed and implemented marketing strategies to promote the sale of residential properties.
- Conducted inspections of properties to assess condition, features, and other factors prior to listing them on the market.
- Negotiated offers between buyers and sellers in order to reach an agreement on price and terms of sale.
- Advised clients on how best to price their property in order to maximize profits while still appealing to potential buyers.
- Maintained relationships with current and prospective clients by providing exceptional customer service throughout the transaction process.
Education
Bachelor of Arts - Psychology
California Coast University
Santa Ana, CATimeline
Customer Care Representative
The Hartford
06.2021 - Current
Flight Attendant
United Airlines
08.2018 - 07.2021
Real Estate Broker
Legacy Communities
02.2001 - 02.2018
Bachelor of Arts - Psychology
California Coast University