Andria Rangel
Fort Worth
Summary
Dynamic and results-driven professional with extensive experience at Wells Fargo, excelling in customer service and conflict resolution. Proficient in Microsoft Office Suite and adept at managing customer accounts, I consistently enhance client satisfaction and streamline operations, ensuring efficient appointment scheduling and effective communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
DeployP2V
Fort Worth
01.2020 - Current
- Managed front desk operations and greeted visitors warmly.
- Coordinated appointment scheduling and maintained calendars efficiently.
- Processed incoming calls and directed inquiries to appropriate departments.
- Handled incoming and outgoing mail with attention to detail.
- Supported administrative staff with document preparation and filing tasks.
- Contributed to creating a positive office environment through friendly interactions.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Performed data entry and other administrative tasks to support departments.
- Managed the distribution of incoming mail, faxes, and packages.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Created spreadsheets to track customer information such as contact details and preferences.
Customer Retention Specialist
Vexus Fiber
Lubbock
02.2023 - 05.2025
- Answered phone and assisted customers with changes
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Created customer appointments
- Confirmed payments, refunds, etc.
- Resolved payment and order disputes
- Provided excellent technical support
- Operated the live chat
Retention Specialist
Spectrum
San Antonio
07.2022 - 01.2023
- Provided assistance to clients
- Answered phone and assisted customers with changes
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Created customer appointments
- Confirmed payments, refunds, etc.
- Resolved payment and order disputes
- Provided excellent technical support
- Operated the live chat
Customer Service Specialist
Wells Fargo
Lubbock
11.2020 - 05.2022
- Provided assistance to clients
- Answered phone and assisted customers with changes
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Created customer appointments
- Confirmed payments, refunds, etc.
- Resolved payment and order disputes
- Provided excellent technical support
- Operated the live chat
Education
Martinsburg College
Lubbock, TX03.2018
Skills
- Medicare
- Microsoft Office Suite
- Calendar management
- Data entry
- Customer account maintenance
- Document preparation
- Appointment scheduling
- Conflict resolution
- ICD-9 & ICD-10 Coding
- CPT Coding
- Customer Service
- Insurance verification
- HIPAA
- Communications
- Insurance sales
- Call handling
- Administration and operations
- Record keeping
Certification
- Medical Billing Certification
- Certified Coding Associate
- Medical Coding Certification
Timeline
Customer Retention Specialist
Vexus Fiber
02.2023 - 05.2025
Retention Specialist
Spectrum
07.2022 - 01.2023
Customer Service Specialist
Wells Fargo
11.2020 - 05.2022
Receptionist Administrator
DeployP2V
01.2020 - Current
Martinsburg College