Hi, I’m
Andria Sanchez
Hospitality Curator
Seattle
Summary
A hospitality cultivator with a knack for guest experience. Nearly 15 years of experience in hospitality with a focus on leadership and continual growth in the industry. A people-centered leader with experience in managing high-volume, fine dining, and event operations. Experienced in implementing organizational systems and cultivating cross functional relationships.
Overview
11
years of professional experience
1
Certification
Work History
Starbucks Coffee CompanySeattle, WA
Starbucks Coffeehouse Manager
11.2024 - Current
Job overview
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw scheduling processes, optimizing labor costs while maintaining service levels.
- Oversaw financial management responsibilities such as forecasting, analyzing P&L statements and identifying areas for cost reduction or revenue growth
- .Fostered a positive work environment through effective communication and conflict resolution strategies.
Starbucks Reserve and RoasterySeattle, WA
Associate Manager
01.2022 - 11.2024
Job overview
- Collaborated closely with senior and peer management on strategic planning efforts, aligning departmental goals focusing on year-over-year growth.
- Mentored and supported 25+ employees to create strong emerging leaders within the team, fostering a culture of continuous improvement and accountability.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Implemented inventory management systems, reducing waste and enhancing product availability.
Arizona State Schools for the Deaf and BlindPhoenix, AZ
American Sign Language Interpreter
08.2019 - 07.2021
Job overview
- Facilitated communication between deaf and hearing individuals in educational settings.
- Collaborated with teachers to develop strategies for effective learning environments.
- Adapted interpreting techniques based on individual student needs and context.
Flemings Prime SteakhouseScottsdale, AZ
Fine Dining Server
08.2017 - 12.2019
Job overview
- Provided exceptional customer service, ensuring guest satisfaction in high-pressure dining environment.
- Resolved guest complaints promptly, fostering a positive dining experience and loyalty.
- Suggested wine pairings to go with specific menu items.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
El Chorro Restaurant and EventsScottsdale, AZ
Fine-Dining Events
08.2015 - 07.2018
Job overview
- Support teams of 5-15 in high-end weddings and events of 60-200 guests.
- Provide tours through grounds to educate as well as curate event ideas to foster collaboration for potential clientele interest.
- Coordinated food and beverage service for diverse event types, maintaining high standards of quality and presentation.
- Collaborated with event planners to set up and dismantle venues efficiently, adhering to timelines and requirements.
- Assisted in planning and organizing various events, enhancing overall attendee experience.
Education
Arizona State University
Bachelor of Health and Nutrition
05-2027
Paradise Valley Community CollegePhoenix, AZ
Associate's of Arts
01-2019
Maricopa Community Colleges, Phoenix CollegePhoenix, AZ
Deaf Studies Certificate
01-2018
Paradise Valley Community
Associate's of Science
01-2015
Skills
- Planning and Organizing
- Customer Relations
- Hospitality Expert
- Excellent communication
- Verbal and Written Communication
- Adaptability
- Problem Solving
- Effective Leadership
Certification
- ServeSafe Food Safety Certification
Timeline
Starbucks Coffeehouse Manager
Starbucks Coffee Company
11.2024 - Current
Associate Manager
Starbucks Reserve and Roastery
01.2022 - 11.2024
American Sign Language Interpreter
Arizona State Schools for the Deaf and Blind
08.2019 - 07.2021
Fine Dining Server
Flemings Prime Steakhouse
08.2017 - 12.2019
Fine-Dining Events
El Chorro Restaurant and Events
08.2015 - 07.2018
Paradise Valley Community
Associate's of Science
Arizona State University
Bachelor of Health and Nutrition
Paradise Valley Community College
Associate's of Arts
Maricopa Community Colleges, Phoenix College
Deaf Studies Certificate