Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Andria West

Mobile,AL

Summary

Precise Accounts Receivable Manager offering strength in account reconciliation and invoice collections. Superb communicator addresses delinquent payments with tact and diplomacy. Results-driven and experienced in financial statement review, auditing and reporting. Well-versed in producing reports and evaluating department operations.

Overview

18
18
years of professional experience

Work History

ACCOUNTS RECEIVABLE MANAGER

Conde Systems, Inc
07.2015 - Current
  • Managed over 100 active client accounts
  • Established credit limits based on thorough risk assessments, minimizing potential losses.
  • Conducted financial due diligence on potential investments and client acquisitions.
  • Prepared bills receivable, invoices, and bank deposits.
  • Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
  • Verified discrepancies and resolved clients' billing issues
  • Reconciled daily AR ledger and verified proper posting.
  • Developed strategic plans for day-to-day financial operations.
  • Assessed payment terms with clients to facilitate mutually beneficial agreements while maintaining company profitability goals.
  • Enhanced cash flow by implementing efficient accounts receivable processes and procedures.
  • Reduced outstanding account balances through diligent follow-up on past due invoices.
  • Streamlined invoicing and payment systems, resulting in improved cash management.
  • Collaborated with cross-functional teams to resolve billing disputes, increasing customer satisfaction levels.
  • Utilized financial software to prepare consolidated financial statements.
  • Completed daily process adjustments to maintain accuracy.
  • Updated aging reports based on daily audits.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Conducted thorough credit reviews to minimize potential risks while maximizing company revenues.
  • Created monthly reports detailing accounts receivable performance metrics for senior management review.
  • Developed and maintained strong client relationships, fostering trust and open communication.
  • Analyzed aging reports and provided recommendations for improving collections efforts.
  • Implemented new collection strategies that led to recovery of lost revenue.
  • Managed accounts receivable specialists, providing guidance and support for optimal performance.
  • Gained strong leadership skills by managing projects from start to finish.
  • Skilled at working independently and collaboratively in team environment.
  • Organized and detail-oriented with strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Identified issues, analyzed information and provided solutions to problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Cultivated interpersonal skills by building positive relationships with others.

HUMAN RESOURCE ADMINISTRATOR

Grand Hotel
08.2013 - 12.2013
  • Managed approximately 30 incoming calls, emails and faxes per day.
  • Processed, verified, and maintained documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications
  • Recorded data for each employee, including such information as addresses, weekly earnings, absences, supervisory reports on performance, and dates of and reasons for terminations
  • Supported daily operations of busy human resources department
  • Maintained accurate filing systems for all records generated in HR department.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Oversaw employee recognition programs.
  • Implemented onboarding and orientation programs for new employees.
  • Improved organizational culture by developing employee engagement activities.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Streamlined HR efficiencies, coordinated job fairs and new hire onboarding
  • Assisted with writing job postings and job descriptions for boards.
  • Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.

FRONT OFFICE SUPERVISOR

Grand Hotel
06.2012 - 08.2013
  • Directly supervised 10-15 employees in Front Desk Department
  • Properly assigned rooms based on room location, rate, room selling strategies, guaranteed room types..
  • Monitored front areas so that questions could be promptly addressed.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
  • Coached employees through day-to-day work and complex problems.
  • Effectuated procedures to establish accurate and organized check-in and check-out processes.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and commitment to customer satisfaction.
  • Established rapport with local businesses for cross-promotion opportunities that benefited both parties involved.
  • Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Created, prepared, and delivered reports to various departments.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Achieved high-quality service by maintaining open communication channels among team members.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.

FOOD AND BEVERAGE TEAM LEADER

Radisson
09.2005 - 06.2012
  • Managed private functions with over 75 guests
  • Made schedule for employees based on hotel's projected occupancy and local area's events
  • Assisted in rectifying guest questions and concerns
  • Oversaw banquet functions to ensure that all agendas of BEO's were met efficiently
  • Developed positive work environment by fostering open communication and teamwork among staff members.
  • Set and oversaw weekly and special event menu plans.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Coordinated special events, catering services, and private parties to generate additional revenue streams.
  • Resolved customer complaints involving food or beverage quality and service.
  • Supervised food presentation and plating to enhance visual appeal.
  • Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.

Education

Bachelor of Science - Management of Human Resources

Faulkner University
Montgomery, AL
12.2010

Skills

  • Confidentiality and responsibility
  • Invoice Processing
  • Human Resources
  • Account Analysis
  • Cash handling expertise
  • Data Analysis
  • Collections experience
  • Credit Approval and Denial
  • Transaction Processing
  • Client Relationship Management
  • Financial Information Systems
  • Planning and coordination

Accomplishments

  • Received several accolades from upper management for going and beyond in my departmental goals

Timeline

ACCOUNTS RECEIVABLE MANAGER

Conde Systems, Inc
07.2015 - Current

HUMAN RESOURCE ADMINISTRATOR

Grand Hotel
08.2013 - 12.2013

FRONT OFFICE SUPERVISOR

Grand Hotel
06.2012 - 08.2013

FOOD AND BEVERAGE TEAM LEADER

Radisson
09.2005 - 06.2012

Bachelor of Science - Management of Human Resources

Faulkner University

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