Andria YOung
Polo,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Sterling Federal Bank
11.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cosmetologist
Visible Changes-Self Employed
12.1995 - 10.2021
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Education
Educators of Beauty College of Cosmetology
Sterling, IL12.1995
High School Diploma -
Polo Community High School
Polo, IL 6106405.1994
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Complaint Handling
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Product Knowledge
- Call Management
- Filing
- Product and service solutions
Timeline
Customer Service Representative
Sterling Federal Bank
11.2021 - Current
Cosmetologist
Visible Changes-Self Employed
12.1995 - 10.2021
Educators of Beauty College of Cosmetology
High School Diploma -
Polo Community High School