Summary
Overview
Work History
Education
Skills
Timeline
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Andria BSoul

Tucson, AZ, US, 85716

Summary

Highly skilled and experienced Customer and Food Service professional with a strong background in delivering exceptional customer service and managing the operations of food establishments. Adept at ensuring customer satisfaction, managing inventory, and training staff to provide top-notch service. Proven track record of increasing sales revenue through upselling techniques and maintaining a clean and organized work environment. A reliable team player with excellent communication skills and a passion for creating memorable dining experiences for customers.

Overview

10
10
years of professional experience

Work History

Opening Shift Manager

Eegees
08.2024 - 08.2025
  • Fielded customer complaints and comments.
  • Delegated daily tasks and oversaw a crew of anywhere between 5-15 employees, depending on the day.
  • Prepared party orders for daily pick ups on time and in alignment with specifications.
  • Trained employees on work procedures, ensuring compliance with top quality standards.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maintained a clean and safe store for employees and customers to enjoy eating in.
  • Work hard to create an environment that my employees want to work in, boosting morale.

Cashier

Divine Bovine
08.2022 - 03.2023
  • Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests.
  • Built relationships with customers to encourage repeat business.
  • Maintain order accuracy and timely fulfillment for to-go orders.
  • Complete training in the internal POS system and third-party delivery apps, such as UberEats and DoorDash.
  • Contribute to increased sales by upselling add-ons.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Train new hires on sales processes, customer service, and POS systems.
  • De-escalated customer complaints and referred issues to management as required.
  • Kept store clean and well maintained at all times.
  • Greeted customers entering store and responded promptly to customer needs.

Opening Shift Manager

Eegees
08.2019 - 03.2022
  • Build, manage, and develop a team comprised of 15 personnel, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures.
  • Manage store operations, maintain product displays, ensure compliance with sanitation and food safety standards, and identify solutions to customer issues.
  • Coordinate with management teams to establish an inclusive, collaborative work culture and drive continuous improvements to meet quality standards.
  • Conducted cash handling, analyzed accuracy of the register counts for over $3K in daily transactions, and identified and reconciled discrepancies.
  • Create reports for the General Manager and District Manager on guest traffic data, survey scores, inventory variance, waste, and portion control metrics.
  • Troubleshoot production issues, perform equipment maintenance, and develop inspection schedules to reduce the risk of equipment malfunctions.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Caregiver

Easter Seals Blake Foundation
08.2015 - 04.2017
  • Assisted residents with completing physical therapy and other activities as directed.
  • Assisted homebound clients with activities of daily living such as bathing, dressing, and personal hygiene tasks.
  • Administered medication according to instructions and maintained an up-to-date journal of medications taken.
  • Performed light housekeeping duties including meal preparation and changing bed linens.
  • Communicate changes in patient condition to licensed medical staff and family members to adjust healthcare plans and determine placement for long-term care facilities.
  • Provide companionship to clients to increase their overall sense of well-being and quality of life, including planning activities and field trips based on patient needs and interests.
  • Evaluate home care and living situations to ensure patient safety and prevent risk of injury, neglect, self harm, and inadequate medical care.
  • Communicate with families and serve as a patient advocate to ensure positive outcomes.
  • Oversaw medication administration, obtained prescriptions from pharmacies, and organized medications to ensure safe and easy access for clients.
  • Prepared meals based on nutritional needs and sanitized surfaces and kitchen areas.
  • Transported individuals to events and activities, medical appointments, and shopping trips, while managing the calendar.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Built strong relationships with clients to deliver emotional support and companionship.

Education

Palo Verde High School
1302 S Avenida Vega, Tucson, AZ 85710
05-2012

Skills

  • Food Service
  • Customer Service
  • CPR Certified
  • Management Experience

Timeline

Opening Shift Manager

Eegees
08.2024 - 08.2025

Cashier

Divine Bovine
08.2022 - 03.2023

Opening Shift Manager

Eegees
08.2019 - 03.2022

Caregiver

Easter Seals Blake Foundation
08.2015 - 04.2017

Palo Verde High School

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Andria BSoul