Andria L. Orsak
Austin,TX
Summary
PROPERTY MANAGEMENT AND OPERATIONAL SPECIALIST serviced-focused General Manager and Operations dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
24
24
years of professional experience
1
1
Certification
Work History
House Manager
Myself
04.2010 - Current
- Including but not limited to raising two children one with Special Needs
- Managing multiple doctors appointments, successfully homeschooling my daughter for 4 years before going to Montessori School
- Managing Occupational Therapy, ABA Therapy, Equine Therapy and Physical Therapy for my son
- Maintaining a household, cleaning, cooking and managing scheduling.
Management Systems / Trainer
Campus Advantage
01.2007 - 01.2010
- Conversions from Property Management to Real Page
- Staff and corporate training on Real Page software while continuing education and getting certified in Real Page
- Successfully rolled out this software to each property by district while continuing to train
- Developed training modules within the company to do live training sessions as well as travel to off site communities and problem solve.
Management Systems / Help Desk
GMH Communities
01.2004 - 01.2007
- Worked at corporate office maintaining helpdesk work orders daily
- Closing out tickets after successfully helping property staff and corporate staff with troubleshooting software issues.
Operations Specialist
American Campus Communities
01.2002 - 01.2004
- Traveled to properties nationwide helping lease up, set up offices, get lease agreements signed walk, through unfinished apartments as construction was being done and manage the grounds of the property.
Interim General Manager
American Campus Communities
2002 - 2002
- Hiring groups of individual's to lease up and take care of office duties including filing, lease signing, rent payments, move ins, move outs and apartment walk throughs / due diligence
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Developed and executed strategic plans to achieve both short-term and long-term business objectives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant General Manager
GMH Communities
2002 - 2002
- Worked off campus at new student housing community
- Helping sign leases, bookkeeping, talking to parents and making sure everything was ready for students to move in.
Leasing Consultant
American Campus Communities
1999 - 2002
- Assisting in leasing up new property start up without having property showroom while it was under construction
- Attend to students and their parents as move in began
- Handled billing and lease terms for school year.
- Managed (insert number of units) incoming calls etc
- Distributed flyers to raise awareness of properties and attract more tenants.
- Coordinated appointments to show marketed properties.
Assistant General Manager
American Campus Communities
01.2000 - 01.2002
- Help with scheduling, getting staff meetings set up and continue to encourage team building.
- Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Handled cash accurately and prepared deposits.
Education
Bachelor of Arts - English Literature
West Chester University of Pennsylvania
West Chester, PA05.2007
Skills
- Software: Real Page, OneSite, MRI, Yardi, Timberline and Entrata
- Organizational Skills
- Delegation
- Effective leader
- Account Management
- Employee Development
- Motivation
- Problem Resolution
- Staff hiring
- Staff Management
- Staff Training and Development
- Community Outreach
- Problem Resolution
- Exceptional interpersonal communication
Certification
REALPAGE
Timeline
House Manager
Myself
04.2010 - Current
Management Systems / Trainer
Campus Advantage
01.2007 - 01.2010
Management Systems / Help Desk
GMH Communities
01.2004 - 01.2007
Operations Specialist
American Campus Communities
01.2002 - 01.2004
Assistant General Manager
American Campus Communities
01.2000 - 01.2002
Interim General Manager
American Campus Communities
2002 - 2002
Assistant General Manager
GMH Communities
2002 - 2002
Leasing Consultant
American Campus Communities
1999 - 2002
Bachelor of Arts - English Literature
West Chester University of Pennsylvania