Andriana Burton
Montgomery,AL
Summary
To use the skills and knowledge that I have learned to obtain a full time pharmacy technician position while allowing for personal and professional growth. Obtained a pharmacy license and have been actively working in the pharmacy. Independent worker with great customer service and great communication skills. High energy, reliable and friendly professional, also a team player.
Overview
5
5
years of professional experience
Work History
Supervisor
Walgreens
08.2020 - 06.2023
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Supervisor
Burke Outlet
08.2019 - 08.2020
- Customer service
- Handling money and transaction
- Deposit money
- Answer phones
- Check emails
- Make sure the store is organized
- Store recovery
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified individual employee's unique work styles and adapted management methods.
- Tracked and prepared quarterly reports of sales goals to management.
- Worked with management team to implement proper division of responsibilities.
- Maintained compliance with company policies, objectives and communication goals.
Supervisor/Pharmacy Technician
Walgreens
06.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Maintained clean and organized work environment, adhering to health and safety standards.
Education
Some College (No Degree) -
Virginia College
Montgomery, ALSkills
- Communication skills
- Time management skills
- Organization skills
- Problem-solving skills
- Team leadership skills
- Product knowledge
- Interpersonal skills
- Great computer knowledge
Timeline
Supervisor/Pharmacy Technician
Walgreens
06.2023 - Current
Supervisor
Walgreens
08.2020 - 06.2023
Supervisor
Burke Outlet
08.2019 - 08.2020
Some College (No Degree) -
Virginia College