Andriana Delgado

• Assigned housekeeping task and projects to meet monthly goals.
• Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
• Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
• Completed financial tasks by estimating costs and preparing and managing budgets.
• Coordinated with outside vendors to provide supplies and equipment for staff.
• Maintained required records of work hours, budgets and payrolls.
• Evaluated employee performance and recommended promotions, transfers and dismissals.
• Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Established and enforced safety protocols and guidelines for staff.
• Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
• Addressed customer feedback and complaints to maximize satisfaction.
• Scheduled and prioritized tasks to staff, overseeing work completion.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Trained and mentored new staff on cleaning and safety protocols.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
• Managed laundry sorting, washing, drying, and ironing.
• Placed orders for housekeeping supplies and guest toiletries.
• Worked with front desk to respond promptly to all guest requests.
• Completed schedules, shift reports, and other business documentation.
• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
• Communicated repair needs to maintenance staff.
• Evaluated employee performance and developed improvement plans.
• Managed staff of 16 housekeepers.
• Manage breakfast staff.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Managed team productivity and workflow to exceed quality standards.
• Provided input on hotel refurbishment projects by sharing insights on guest preferences, room functionality, and trends in the industry.
• Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
• Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
• Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
• Mentor, manage and discipline room attendants.
• Ensure corrective action when necessary.
• Ensure all storage areas are kept clean, safe and are within local fire, safety and health codes.
• Ensure all public areas and heart of the house areas are clean.

• Trained and mentored new staff on cleaning and safety protocols.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Maintained a high standard of cleanliness with thorough supervision of staff''s daily tasks.
• Coordinated schedules and managed workload to meet or exceed hotel occupancy demands.
• Collaborated with other department heads to ensure seamless guest experience throughout their stay.
• Inspect all vacant ready and cleaned rooms daily to ensure corporate standards are met or exceeded at all times, offering the best possible presentation and stay to our guest.
• Developed customized cleaning plans for VIP guests.
• Ability to multi task.
• Ensuring high levels of attention to details.
• Perform all tasks directed by the manager in pursuit of the achievement of business goals.
• Managed storage areas.
• Work closely with front desk, department executives, maintenance, and general manager to address issues and concerns.
• Organized effective work schedules due to occupancy.
• Provide assistance to coworkers ensuring they understand their task.
• Assigned housekeeper's to daily reports and covered areas such as public areas and housekeeping when needed.
• Analyzes and resolves work problems or assists worker in solving work problems.
• Filled in as housekeeper during staff shortages to keep operations ahead of demand.
• Report work related accidents, or other injuries immediately upon occurrence to manager.

• Increased linen longevity with proper handling, folding, and storage procedures.
• Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
• Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
• Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
• Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
• Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
• Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
• Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
• Collected soiled linens and clothing and pretreated stains.
• Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
• Examined dried clothes to identify stains, tears and issues.
• Cleaned machine filters and lubricated equipment.
• Followed environmental regulations when handling hazardous materials for laundromat safety.
• Restocked supply inventories and notified supervisors of shortages for customer convenience.
• Operated machines correctly by following machine instructions and safety regulations.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
• Maintained a clean and organized work environment.
• Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.

• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Maintained clean and organized front desk areas to uphold polished company image.
• Answered customer telephone calls promptly and appropriately handled needs.
• Collected room deposits, fees, and payments.
• Recommended top dining and entertainment options for guest.
• Answered multi-line phone system and enthusiastically greeted callers.
• Stored guest valuables in safe and individual boxes for security.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

• Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
• Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
• Developed and maintained comprehensive inventory system to track equipment and supplies.
• Monitored staff performance and provided feedback to drive productivity.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
• Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
• Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
• Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
• Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
• Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
• Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.

• Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
• Enhanced guest satisfaction with meticulous attention to detail in maintaining clean and orderly spaces.
• Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
• Increased efficiency by utilizing proper cleaning techniques, tools, and equipment for various surfaces and areas.
• Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Cleaned walls and ceilings with special reach tools for safety.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Maintained floor cleaning.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Vacuumed and shampooed carpets.
• Emptied waste paper and other trash.
• Kept public pathways clear of safety hazards and spills with regular checks and attention.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Promoted a welcoming atmosphere for guests through friendly interactions and a proactive approach to addressing any observed concerns or opportunities for improvement in public areas.
• Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.
• Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
• Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.
• Conducted routine inspections of public areas, identifying potential maintenance or repair needs for prompt resolution.
• Assisted other departments as necessary, providing additional support during peak occupancy periods or staff shortages.
• Maintained inventory levels of cleaning supplies, ensuring availability for daily use and minimizing waste.
• Supported hotel events by setting up, breaking down, and maintaining cleanliness during functions as needed.
• Assign special projects to maintain all areas clean.
• Clean guest laundry room.
• keep pool area clean and stocked with pool towels.
• Maintain front desk clean and parking lots before check in time.

• Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
• Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
• Assisted wait staff with timely food delivery and guest requests.
• Arranged tables and chairs for special occasions and events.
• Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
• Set up advertising signs and displays on shelves, counters and tables.
• Addressed customer complaints and inquiries to verify satisfaction.
• Operated dishwashers and other kitchen equipment according to safety guidelines.
• Assisted with bussing tables and cleaning up spills.
• Provided attentive service and proactively assessed guest needs.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Monitored food and beverage supplies, assisting with restocking when needed.
• Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
• Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
• Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
• Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
• Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
• Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
• Assisted management with training new hires on proper food handling techniques and best practices for providing excellent guest experiences.
• Handled high-pressure situations calmly while multitasking effectively during peak service times.
• Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
• Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
• Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
• Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
• Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
• Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
• Maintained proper food handling procedures by following safety and sanitation guidelines diligently.

• Provided support to laundry operations, ensuring fresh linens were available as needed.
• Handled special requests from guests, such as additional amenities or specific room arrangements, enhancing their overall experience.
• Reported maintenance issues encountered during daily tasks, facilitating timely repairs and minimizing guest disruption.
• Supported fellow team members during peak periods or absences, fostering a strong sense of teamwork within the department.
• Maintain clean hotel - Bring towels and amenities to guest rooms - assist housekeepers with stripping rooms, removing trash from rooms and housekeeping carts.
• Restocking carts through out the day and ending shift.
• Assist housekeeping with moving furniture for projects.
• Completed special housekeeping actions such as turning mattresses on set schedule.
• Collected trash from Hotel entrance , hallways, trash bins left out from guest rooms.

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• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
• Changed bed linens and collected soiled linens for cleaning.
• Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
• Ensured a healthy environment for guests by adhering to strict sanitation standards in all cleaning tasks.
• Reduced room turnover time by efficiently organizing daily tasks and prioritizing room assignments based on check-out times.
• Demonstrated attention to detail in all cleaning tasks, resulting in consistently high-quality workmanship.
• Completed special housekeeping actions such as turning mattresses on set schedule.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Sorted, laundered and put away various laundry items.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Handled requests for extra linens, toiletries and other supplies.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Contributed to a positive work atmosphere by demonstrating a strong work ethic and consistently respectful interactions with colleagues.
• Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
• Ensured proper care of hotel property during cleaning processes, minimizing damage or wear and tear.
• Maintained clear communication with supervisors about completed or outstanding tasks in a timely manner.
• Washed and put away kitchen dishes, utensils and glassware.
• Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
• Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
• Promoted a safe work environment by adhering to health and safety regulations while performing duties.
• Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.