Andriana Gore
Ball Ground,GA
Summary
Proactive and results-driven Assistant Branch Manager at Delta Community Credit Union with over 8 years of finance experience which includes Leadership, Sales, and providing exceptional customer service. I have consistently proven my ability to meet deadlines, solve problems and prioritize crucial tasks while maintaining the high standards expected of my role.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
Delta Community Credit Union
Marietta, GA
12.2024 - Current
- Developed and delivered training sessions on financial products and services, increasing the team's product knowledge.
- Managed a team of 10 branch staff members to ensure efficient daily operations.
- Assisted with loan processing and other branch operations to ensure member satisfaction.
- Oversaw daily branch operations, including member service, loan processing, and overall compliance.
- Worked with members via in-person meetings and telephone calls to answer questions, process transactions, and resolve issues.
- Maintained detailed and accurate records of all vault activities, transactions, and branch balancing.
- Collaborated with human resources and other departments to source and select the best candidates.
Loan Consultant
Delta Community Credit Union
Cumberland, GA
04.2022 - 12.2024
- Created and maintained loan application to ensure all documents were submitted in a timely manner.
- Assisted loan applicants in completing loan applications and providing the necessary documents.
- Developed and maintained relationships with members, providing detailed financial analysis to ensure successful loan approval.
- Maintained up-to-date knowledge of loan products and services to provide accurate information to members.
- Worked closely with loan applicants to assess their financial needs, and advise on appropriate loan solutions.
- Generated loan reports and tracked loan performance.
- Managed the entire loan process from application to closing, including verifying documents, and ensuring timely disbursement.
Assistant Branch Manager
Delta Community Credit Union
Alpharetta, GA
01.2020 - 04.2022
- Provided branch leadership in the absence of the branch manager.
- Built a strong rapport with new and existing members to better serve financial needs and promote branch loyalty.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Member Service Agent
Delta Community Credit union
Canton And Johns Creek, GA
08.2016 - 04.2022
- Educated members about different types of banking services available at the branch.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Developed strong relationships with members to ensure repeat business.
- Researched customer inquires regarding their accounts using internal banking systems.
- Performed cash handling duties including counting currency, coins and checks.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Explained the various types of loans available and advised on the best product suited for customer's needs.
- Submitted loan applications to underwriting for review and approval.
Education
High School Diploma -
Creekview High School
Canton, GA05-2016
Skills
- Adaptability and flexibility
- Oral and written communication skills
- Professionalism and a strong work ethic
- Dedication
- Leadership and mentoring
- Proficient in working in a multicultural environment
- Presentation and conferencing
- Cross-selling Extended Warranty, GAP, and Payment Protection
- Customer service-focused
- Cash handling
- Teamwork and collaboration
Languages
Russian
Native/ Bilingual
Timeline
Assistant Branch Manager
Delta Community Credit Union
12.2024 - Current
Loan Consultant
Delta Community Credit Union
04.2022 - 12.2024
Assistant Branch Manager
Delta Community Credit Union
01.2020 - 04.2022
Member Service Agent
Delta Community Credit union
08.2016 - 04.2022
High School Diploma -
Creekview High School
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