Andriana Mejia
Bronx,NY
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
7
7
years of professional experience
Work History
Case Coordinator
All American Homecare
08.2023 - 07.2024
- Managed over 140 assigned cases and projects in 2024.
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Coordinate patient care activities and manage patient needs.
- Reviewed and approved employee documentation for reimbursement and case activity tracking.
- Played an instrumental role in achieving departmental goals by actively participating in performance improvement initiatives and sharing best practices with colleagues.
- Enabled swift access to critical care services for time-sensitive cases by prioritizing urgent referrals based on clinical assessment criteria.
- Contributed to maintaining high-quality care standards through diligent monitoring of patient progress and appropriate adjustments to treatment plans.
Cleaning services
Convenient Junk Removal
10.2019 - 01.2024
- Dispose of hazardous materials, sanitize all surfaces, restock cleaning supplies, clean building floors by sweeping, mopping, scrubbing, or vacuuming, dust furniture or fixtures, and dispose of trash or waste materials.
- Implemented innovative techniques in drain cleaning services resulting in improved efficiency.
- Performed carpet cleaning services regularly to extend the life of flooring materials and enhance overall aesthetics.
- Assisted clients in preparing homes for special events or guests through comprehensive cleaning services tailored to their needs.
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
Customer Services representative / Bookkeeper
City livery leasing
02.2017 - 09.2019
- Receive payment by cash, check, credit cards, vouchers, or automatic debits, ensure customer satisfaction with a product or service, identify, report, and resolve discrepancies, make payments, track purchases by recording receipts, and track incoming cash from sales.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Education
High School Diploma -
Bronx International High School
Bronx, NY01.2014
Skills
- Bilingual
- CSR
- Call Center
- Excel
- Cash Handling (5 years)
- Administrative Experience (5 years)
- Dispatching (3 years)
- Leadership
- Front Desk
- Case Documentation
Timeline
Case Coordinator
All American Homecare
08.2023 - 07.2024
Cleaning services
Convenient Junk Removal
10.2019 - 01.2024
Customer Services representative / Bookkeeper
City livery leasing
02.2017 - 09.2019
High School Diploma -
Bronx International High School
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