Andriana Miranda
Tucson,AZ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Development Representative
Interim Home Health
06.2024 - Current
- Increased client base by identifying potential customers and initiating strategic outreach.
- Expanded business through effective network development, identifying new, and prospective clients.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Brought in new accounts through successful networking strategies and promotional approaches.
Makeup Artist
Makeup By Andie
01.2022 - Current
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Scheduled onsite and offsite makeup appointments for clientele.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
Intake Specialist
Interim HealthCare
06.2020 - 03.2023
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
Bartender
Cafe Santa Rosa
09.2023 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Store Manager
Dairy Queen
02.2014 - 06.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Training Manager
Dairy Queen Store
07.2018 - 12.2018
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Sales Associate
T-Mobile
06.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Tucson High Magnet
Tucson, AZ05.2015
Skills
- Data Entry
- Intake Assessment
- Compassionate communication
- Critical Thinking Skills
- Follow-up skills
- Case Management
- Bridal makeup application
- Sales and Upselling
- Wedding makeup specialization
- Client Consultations
- Customer Service
- Problem-Solving
- Training and mentoring
- Customer Relations
- Relationship Building
- Performance Tracking
- Social Media Marketing
Certification
- Certified Makeup Artist, Master Makeup Academy - August 2023-current
Timeline
Business Development Representative
Interim Home Health
06.2024 - Current
Bartender
Cafe Santa Rosa
09.2023 - 12.2023
Makeup Artist
Makeup By Andie
01.2022 - Current
Intake Specialist
Interim HealthCare
06.2020 - 03.2023
Sales Associate
T-Mobile
06.2019 - 12.2019
Training Manager
Dairy Queen Store
07.2018 - 12.2018
Store Manager
Dairy Queen
02.2014 - 06.2020
High School Diploma -
Tucson High Magnet