ANDRIANA NIKOLAKOPOULOS

An expert in LG Builder Business. Assist District and Regional sales managers with their Builder, SKS Luxury and Project accounts.. Resolve status issues, financial holds, backorder holds, internal holds, and order holds promptly Work closely with Inside sales, Inventory team, Load planners, Returns team, Sales and the Pricing team to ensure all accounts have the best experience. In 2022 we were transferred to LG CNS.

• Review Regional hold report and reach out internally to resolve the hold
• Login to Transportation Management System for carrier information, load numbers and tracking
• Work with the contracted Pantos Warehouses regarding errors, returns, and urgent shipping
• Solely oversee Aged returns nationally and report to the Director of Returns
• Reach out to Dealers, Sales, Carriers and Warehouse for BOLs or tracking of returns in transit or missing
• Oversee the Order entry team’s work, train them and assist them with errors
• Cancel end of life models and inform sales and dealers
• Create SOPs for new hires
• Train new employees including two managers
• Attend bi weekly Returns meeting
• Attend weekly Transportation meeting and OM meeting
• Manage major Accounts in EDI; confirm, cancel and assist with EDI issues
• Create new locations in the GERP system; map them to Builder portal and Sales
• Map models and locations correctly for EDI
• Reprice Open POs in the system with price changes
• Track the ordering process ensuring the dealer receives their product in a timely manner
• Release allocated Back orders
• Manage major Project orders and work closely with the Quote team for approvals and quantities
• Prioritize the SKS returns and allocations
• Manage Open orders, Discounted orders, Hold orders, Orders pending revision and releasing
• Audit all returns the Order entry team processes for approval; checking for errors
• Submit Credits to Dealers
• Internal Communicate via Teams, cell phone, LG partner email and LG CNS email
• Navigated through EP system, GERP, Transportation Management system, and Salesforce

• Updated account information to maintain customer records
• Reviewed orders entered by Order entry for accuracy, errors and omissions to minimize incorrect shipments
• Handled customer credit holds and partnered with credit team and Sales for approval

The key link in communication with our clients for inventory, ordering and logistics mishaps. Assist with training and orientation activities as needed. Contact potential new customers, attend trade show events, and advance the sales process.

• Maintain the Daily Order Status Report
• Report directly to Vice President of Finance and Operations
• Assist with Logistics and Operations inquiries from customers
• Work with the contracted UPS Warehouse that contains all consumable stock
• Monitor customer ink forecasting for inventory
• Relay stock information to Israel Headquarters
• Monitor stock replenishment and place back orders for customers
• Travel to sites and assist our techs with physical inventory counts quarterly
• Run inventory reports after each tech inventory trip
• Work directly with the Sales team for tier pricing, customer information, faulty shipment issues
• Train new employees for the Order Management team
• Attend weekly Logistics/Operations meetings for team status updates
• Attend Monthly Operations meetings for Department status updates
• Pro-actively identify, locate and qualify new business leads.
• Develop friendly rapport with customers and prospects to facilitate open discussion of needs for a DTG printer or R2R printer
• Manage the daily Marketing Leads report
• Continually refine knowledge of current/new products in order to answer customer/prospect questions
• Perform machine demonstrations with sales team members on-site for customer/prospects
• Transition the prospect to an opportunity and introduce them to the Territory Sales Manager in their area
• Track the sales process
• Attend and assist with open house events/ trade shows
• Responsible to meet and greet with prospects/current customers during events
• Attend weekly Sales meeting and Marketing update meeting
• Contact potential Leads and discuss machines, accessories, and service contracts
• 20% Business Travel

• Created and updated customer accounts with relevant information.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Responsible for order management and retaining relationships with distributors; while providing exemplary customer service and managing accounts.

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Educated clients on new products or services to increase customer engagement with brand.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
• Attend all new product meetings and extensively research each product
• Trained and mentored 4 new personnel hired to fulfill various roles
• Release Sales Orders to warehouse for shipment
• Solely manage the Department manager's accounts when she is unavailable

Responsible for providing information and resolve all emerging problems that my customer accounts might face with accuracy and efficiency. Created design ideas with graphic designers to produce the customer's artistic vision and manage the order process. Also, being an assistant to the director of Operations.

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Create, update, and manage customer accounts in the Resorts' Department
• Monitor monthly sales stats for each client
• Process large design orders; creating ideas with client and graphic designers
• Review final Purchase orders to verify all information is received and accurate for input into database
• Follow up on status of projects and update systems with anticipated shipping / completion date
• Utilize Efi Pace to enter orders, process invoices, manage client accounts, issue credits, and organize past due job reports
• Post jobs on Indeed and Craigslist for company job openings
• Review all resumes and categorize them by job post and experience for the Director of Operations
• Attend interviews for applicants seeking employment in the Resorts Department
• Manage Excel sheets updated on daily basis for past due reports, inventory control, customer quantity packing lists
• Utilize PayPal Manager to manually process credit card transactions before moving job to production status
• Maintained current knowledge of evolving changes in marketplace.
• Recorded accurate and efficient records in customer database.

• Manage 5 person staff
• Inventory management
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations with vendors
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth

• Responsible for interacting with customers to provide them with radio subscription information.
• Skilled at working independently and collaboratively in a team environment.
• Paid attention to detail while completing assignments.
• Worked flexible hours across night, weekend and holiday shifts.
• Effortlessly maintain weekly and monthly quotas
• Assumptive and close deals with customers in a timely fashion

• Answer phone calls from customers seeking work to be done in their homes and businesses
• Maintain professionalism
• Manage and organize scheduling and appointments.
• Created, maintained and updated filing systems for paper and electronic documents.
• Collect payments and deposit in business accounts
• Create proposals for customers