Andriana Nikolopoulos
Fort Myers,FL
Summary
Experienced server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
17
17
years of professional experience
Work History
Server
Hilton Garden Inn Hotel
Fort Myers, FL
05.2023 - Current
- Operate POS terminals to input orders, split bills and calculate totals.
- Serve food and beverages to guests, promptly taking action to correct problems.
- Explain menu options to guests
- Stock service areas with supplies during slow periods.
- Collect dirty dishes and glasses from tables or counters, preparing areas for next diners.
Server
Luminary Hotel (Ella Mae's Diner)
Fort Myers, FL
04.2021 - 06.2022
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Resolved guest concerns with friendly and knowledgeable service.
- Maintained accuracy while handling payments, giving change and printing receipts for guests.
- Checked with guests to determine satisfaction with meals, promptly taking action to correct problems.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Jameson's Charhouse
Skokie, IL
01.2020 - 09.2020
- Greeted guests, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied guests by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Served food and beverages to guests and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with guests to determine satisfaction with meals, promptly taking action to correct problems.
Manager/Server
George's
Oak Park, IL
10.2007 - 12.2019
- Coached staff on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Worked in close collaboration with staff to ensure customers received high-quality service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Inspected dining and serving areas for cleanliness and proper setup.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Server
Trattoria Isabella
Chicago, IL
02.2010 - 04.2013
- Provided exceptional service to high volume of daily guests.
- Greeted guests, answered questions and recommended specials to increase profits.
- Checked with guests to determine satisfaction with meals, promptly taking action to correct problems.
- Satisfied guests by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Presented menus and answered questions regarding items.
- Prepared checks, itemizing total meal costs and taxes.
Education
Bachelor of Science -
University of Illinois At Urbana-Champaign
Champaign, IL05.1992
Timeline
Server
Hilton Garden Inn Hotel
05.2023 - Current
Server
Luminary Hotel (Ella Mae's Diner)
04.2021 - 06.2022
Server
Jameson's Charhouse
01.2020 - 09.2020
Server
Trattoria Isabella
02.2010 - 04.2013
Manager/Server
George's
10.2007 - 12.2019
Bachelor of Science -
University of Illinois At Urbana-Champaign
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