Andriana Teixeira-Lopes
Kaneohe,Hawaii
Summary
Organized Administrative Professional with several years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Displays a strong willingness to learn and to take on added responsibilities to meet team goals and the company mission.
Overview
13
13
years of professional experience
Work History
Patient Access Scheduling Representative
Adventist Health Castle Medical Center
01.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Educated patients on importance of preventive health care and insurance coverage.
- Greeted and assisted patients with check-in and check-out procedures.
- Providing excellent customer service by promptly answering patient inquiries.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Service Representative
Straub Hospital And Clinic
06.2019 - 02.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Educated patients on importance of preventive health care and insurance coverage.
- Greeted and assisted patients with check-in and check-out procedures.
- Providing excellent customer service by promptly answering patient inquiries.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Seasonal Sales Associate
Bath And Body Works
10.2017 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Floor Staff Member
Regal Cinemas
07.2014 - 07.2017
- Welcomed guests to theater with friendly demeanor and directed them to screening rooms.
- Checked IDs for age-restricted shows in compliance with regulations.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Performed routine inspections of theater to identify safety hazards.
- Handled emergency situations to maintain safety of staff and customers.
- Assisted with special events marketing to increase visibility and maximize ticket sales.
- Provided customer service by selling tickets and food items and answering guest inquiries in a timely manner.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep theater working efficiently and teams ready to meet customer needs.
- Trained new hire staff to ensure that theater operations would continue to run smoothly.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Voluntary Worker
Kcaa Pre-schools Of Hawaii
08.2010 - 05.2014
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Engaged and entertained children through recreational and educational activities.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Supervised children during in-classroom activities and on playground.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
Education
No Degree -
Windward Community College
Kaneohe, HI05.2018
High School Diploma -
Kalaheo High School
Kailua, HI05.2014
Skills
- Electronic Health Records Systems
- Medical Terminology
- Comfort with Technology and Databases
- Multi-Line Telephone Systems
- Registration Coordination
- Medical History Documentation
- Money Handling
- Clerical and Filing Support
- Critical Thinking
- Self motivated and disciplined
- Able to work collaboratively within a team
- Understanding and empathetic to others needs
Timeline
Patient Access Scheduling Representative
Adventist Health Castle Medical Center
01.2022 - Current
Patient Service Representative
Straub Hospital And Clinic
06.2019 - 02.2021
Seasonal Sales Associate
Bath And Body Works
10.2017 - 11.2017
Floor Staff Member
Regal Cinemas
07.2014 - 07.2017
Voluntary Worker
Kcaa Pre-schools Of Hawaii
08.2010 - 05.2014
No Degree -
Windward Community College
High School Diploma -
Kalaheo High School
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