Handled transactions, including credit, cash, and memberships, to ensure seamless and accurate cash flow.
Anticipated customer needs and provided high-quality service while upholding brands and values to ensure customer satisfaction and loyalty towards BJ's.
Managed inventory and supplies to ensure materials were available when needed.
Trained new hires and provided them with constructive feedback and positive reinforcement to keep trainees motivated.
Intern
OV Loop
Woburn, MA
01.2024 - 04.2024
Through the Bertolon School of Business at Salem State University, an opportunity was presented to work with this start-up company for my Guerrilla Marketing course.
Created a campaign for OV Loop to attract Salem State students to download and utilize their app.
Monitored target audiences through surveys to understand the startup company's market segmentation.
Implemented our campaign ideas with OV Loop, which led to the company bringing it to life by having a successful pop-up event on campus that fulfilled the campaign objective.
Hostess (Crossed Trained)
Davio's Italian Steakhouse
Lynnfield, MA
01.2022 - 07.2023
Answered incoming calls with appropriate greetings and provided information about menu items, take-out or pick-up orders, and services offered.
Greeted customers and escorted them to their tables, while monitoring dining room activity to ensure guests were receiving optimal service.
Assisted servers as needed, including refilling beverages, clearing plates from tables, and setting tables.
Managed reservations, waitlists, and special requests for large parties.
Marketing Manager/Director at ASD Healthcare, a company of ABC (now Cencora)Marketing Manager/Director at ASD Healthcare, a company of ABC (now Cencora)