Andrianna Durham
La Vergne,TN
Summary
Demonstrated success in supporting and enhancing revenue cycles for HCA facilities. Knowledgeable about debt management, collections policies and insurance payments. Good verbal and written communication skills with strong attention to detail and in-depth understanding of billing procedures. Excellent planning and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Prepared to bring over 17 years of experience to a dynamic position with room for career growth.
Overview
17
17
years of professional experience
Work History
Revenue Cycle Specialist
Parallon
03.2022 - Current
- Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
- Ensured accurate billing with thorough audits of patient accounts and insurance claims.
- Streamlined the revenue cycle process for improved efficiency and faster payment collection.
- Generated receivables reports and offered improvement recommendations.
- Initiated process improvements that led to reduced waste and increased production efficiency.
- Worked with multiple departments to check proper billing information.
- Developed and maintained billing procedures to make timely payments.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Processed and verified invoices to secure accuracy of billing information.
- Prepared and submitted monthly billing reports to management for financial overview.
- Developed customized reports for management, providing valuable insights into trends, anomalies, and opportunities for improvement in the billing process.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Continuously updated billing policies and procedures, ensuring that the department remained agile in response to evolving business needs.
- Simplified complex billing procedures for clients by creating easy-to-understand documentation and training materials.
Industrial Billing Specialist
Parallon
05.2021 - 03.2022
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Monitored customer accounts to identify and rectify billing issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Developed and maintained billing procedures to make timely payments.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
- Processed and verified invoices to secure accuracy of billing information.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Prepared and submitted monthly billing reports to management for financial overview.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Developed customized reports for management, providing valuable insights into trends, anomalies, and opportunities for improvement in the billing process.
- Enhanced data integrity by implementing strict quality control measures on all billable items entered into the system.
- Increased efficiency within the department by automating routine processes using specialized software tools.
- Improved billing accuracy by implementing a streamlined invoicing process.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Supported company growth initiatives by maintaining a scalable billing infrastructure capable of handling increased volumes of transactions smoothly and efficiently.
- Simplified complex billing procedures for clients by creating easy-to-understand documentation and training materials.
- Streamlined interdepartmental communication to accelerate resolution of overlapping or unclear charges on client accounts.
- Continuously updated billing policies and procedures, ensuring that the department remained agile in response to evolving business needs.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Audited and corrected billing and posting documents for accuracy.
- Maintained accurate records of customer payments.
- Monitored outstanding invoices and performed collections duties.
- Utilized various software programs to process customer payments.
- Generated monthly billing and posting reports for management review.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Reconciled accounts receivable to general ledger.
- Created improved filing system to maintain secure client data.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Processed vendor and supplier payments on weekly basis.
- Encoded and canceled checks using bank machines.
- Input and audited data entries into spreadsheets.
- Expedited document processing times by accurately entering essential information into databases and spreadsheets.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Managed invoicing and payment processing operations.
Medical Biller and Coder
Parallon
04.2015 - 05.2021
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Filed and updated patient information and medical records.
- Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
- Participated in continuous improvement initiatives aimed at enhancing overall billing operations within the department.
- Streamlined the billing process for improved efficiency through implementing better organization and filing systems.
- Managed a high volume of cases while maintaining strict attention to detail and adhering to tight deadlines.
- Enhanced billing accuracy by diligently reviewing Medicaid claims and identifying discrepancies.
- Optimized data entry processes by utilizing software tools designed specifically for Medicaid billing purposes.
- Reduced claim denials by proactively addressing potential issues prior to submission.
- Increased revenue recovery with timely follow-up on outstanding claims and appeals.
- Maintained up-to-date knowledge of Medicaid regulations, ensuring full compliance in all billing practices.
- Developed strong working relationships with Medicaid representatives, facilitating smooth communication and expedited problem resolution.
- Conducted comprehensive research to resolve complex billing issues, securing proper payment for services rendered.
- Supported management with ad hoc reporting requests related specifically to Medicaid reimbursement performance.
- Assisted in training new team members, sharing expertise on efficient Medicaid billing processes.
- Collaborated with healthcare providers to obtain necessary documentation for accurate billing and reimbursement.
- Regularly audited client records to ensure proper coding and adherence to state guidelines.
- Contributed to a positive work culture through effective collaboration and open communication with peers and supervisors alike.
- Participated in ongoing professional development opportunities to stay informed of best practices and changes within the Medicaid billing landscape.
- Prevented revenue loss by quickly identifying trends or patterns in denied claims, taking corrective action accordingly.
- Served as a reliable source of information for colleagues regarding changes to Medicaid policies or procedures, promoting a well-informed team environment.
- Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
- Served as a subject matter expert on medical billing matters, providing guidance to colleagues on complex cases or unique situations.
- Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
- Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
- Prepared billing correspondence and maintained database to organize billing information.
- Collaborated closely with the clinical team to ensure proper documentation was obtained for accurate billing purposes.
- Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
- Managed collections claims for unpaid bills against estates of debtors.
- Maintained and updated collections tracking spreadsheet to help organize payment information.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Delivered timely and accurate charge submissions.
- Adhered to established standards to safeguard patients' health information.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Precisely evaluated and verified benefits and eligibility.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Streamlined billing processes by implementing efficient coding practices, resulting in reduced errors and improved revenue generation.
- Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.
- Verified signatures and checked medical charts for accuracy and completion.
ER Admitting Clerk
University Medical Center, UMC
01.2018 - 01.2019
- Maintained patient confidentiality by adhering to HIPAA regulations throughout the entire registration process.
- Identified opportunities for process improvements, leading to increased accuracy in documentation and reduced wait times for patients.
- Handled sensitive information with discretion, maintaining strict confidentiality regarding patients'' medical conditions and personal circumstances.
- Supported hospital revenue goals by accurately capturing all pertinent billing information at the time of registration.
- Assisted with patient discharge processes, ensuring clear communication of follow-up care instructions and scheduling of necessary appointments.
- Streamlined patient registration process by implementing efficient data entry techniques and utilizing electronic health record systems.
- Consistently achieved departmental performance metrics for speed and accuracy of registrations.
- Provided exceptional customer service, addressing any concerns or questions from patients and family members during the admission process.
- Managed high-stress situations calmly while maintaining a professional demeanor at all times, ensuring smooth operations in the fast-paced ER setting.
- Reduced waiting times for patients by quickly and accurately obtaining necessary personal, financial, and insurance information upon arrival.
- Assisted in improving ER efficiency by regularly updating patient status reports, allowing medical staff to prioritize care accordingly.
- Collaborated with medical staff to coordinate bed assignments and expedite patient transfers within the emergency department.
- Developed comprehensive knowledge of hospital policies and procedures related to admissions, enabling quick resolution of potential issues that may arise during registration.
- Contributed to a positive team environment by providing support to fellow admitting clerks when needed, fostering strong working relationships.
- Ensured accurate billing information by diligently verifying insurance eligibility and coverage details for each patient.
- Actively participated in staff meetings and training sessions to continually enhance knowledge and skills related to ER admissions.
- Maintained up-to-date knowledge of healthcare industry trends and changes affecting ER admissions processes.
- Ensured compliance with hospital safety protocols by conducting regular checks of the waiting area and promptly addressing any hazards or concerns.
- Utilized audits and controls to accurately manage cash.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Enhanced patient satisfaction with effective communication and empathetic demeanor during the admissions process.
Revenue Specialist
American HomePatient
03.2015 - 04.2015
- Supported management decision-making by providing insightful analyses on revenue trends and potential growth opportunities.
- Assisted in the development of annual budgets, ensuring alignment with company goals and revenue targets.
- Managed accounts receivable, ensuring timely invoicing and accurate record-keeping for improved cash flow.
- Increased revenue by streamlining billing processes and implementing effective collection strategies.
- Conducted comprehensive financial audits for accuracy and compliance purposes, identifying areas for improvement.
- Improved financial reporting by conducting thorough account reconciliations and resolving discrepancies.
- Developed customized payment plans for clients experiencing financial difficulties, minimizing losses due to uncollected revenues.
- Stayed up-to-date on industry best practices and emerging technologies, applying new knowledge to drive revenue growth and operational excellence.
- Reduced outstanding debts by implementing a proactive collections process and establishing strong relationships with clients.
- Conducted call audits to assess interaction quality, accuracy and service success.
- Played an integral role in system migrations by contributing valuable insights on process improvements related to revenue management functions.
- Assisted in the development of internal policies and procedures related to credit management and collections, promoting a consistent approach across the organization.
- Streamlined collection processes for maximized efficiency, resulting in faster debt resolution and improved customer satisfaction.
- Improved revenue recovery rates by identifying and resolving billing discrepancies in a timely manner.
- Implemented process improvements that streamlined workflows within the Revenue Recovery department, leading to increased efficiency and productivity.
- Negotiated favorable payment terms with vendors and suppliers as needed, helping to manage cash flow more effectively during periods of financial strain.
Health Information Management Technician II
Parallon
09.2014 - 03.2015
- Reduced errors in medical records by implementing a thorough review process and providing staff training on documentation practices.
- Maintained an organized filing system for easy retrieval of medical records, adhering to strict retention policies as outlined by regulatory guidelines.
- Enhanced patient care by accurately recording and maintaining health information data.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Maintained patient records in compliance with security regulations.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.
- Streamlined medical record retrieval by implementing an efficient filing system.
- Contributed to the development of new policies and procedures related to health information management, ensuring compliance with industry standards and regulations.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Improved workflow efficiency within the department by proactively addressing issues related to organization and storage of physical files.
- Tracked and monitored requests for medical records release.
- Verified accuracy of patient information in medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Processed and tracked requests for medical records from external organizations.
- Scanned and uploaded medical records into electronic medical records system.
- Sorted and distributed incoming and outgoing medical records.
- Assisted in preparation of medical reports for external parties.
- Researched and resolved medical record discrepancies.
Policy Analyst Consultant
LTCG
02.2012 - 08.2014
- Managed multiple policy projects simultaneously, prioritizing tasks effectively to meet strict deadlines while maintaining high-quality work standards.
- Drafted and presented reports outlining policy actions.
- Streamlined documentation processes, maintaining accurate and up-to-date electronic medical records for all patients under my care.
- Streamlined internal processes by creating user-friendly policy documentation and resources for employees.
- Monitored expiration lists proactively to avoid lapses in coverage or gaps in communication with clients about renewal options.
- Improved customer satisfaction with timely and accurate policy updates, modifications, and renewals.
- Streamlined departmental procedures resulting in reduced processing time for tasks such as endorsements or cancellations.
- Reduced errors in policy documentation by revising templates and creating a rigorous quality assurance process.
- Maintained strong relationships with customers by addressing inquiries promptly and providing exceptional service at all times.
- Delivered excellent customer experiences while resolving complex issues related to billing discrepancies or coverage disputes.
- Facilitated client onboarding by conducting thorough policy reviews and assessing coverage needs.
- Assisted agents in generating quotes, evaluating coverages, issuing binders, creating certificates of insurance, invoicing premiums, and scheduling inspections as needed.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Generated, posted and attached information to claim files.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Posted payments to accounts and maintained records.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Processed and recorded new policies and claims.
- Calculated adjustments, premiums and refunds.
- Maintained confidentiality of patient finances, records, and health statuses.
- Modified, updated and processed existing policies.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Collected premiums and issued accurate receipts.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Reconciled accounts receivable to general ledger.
- Processed vendor and supplier payments on weekly basis.
- Audited and corrected billing and posting documents for accuracy.
- Encoded and canceled checks using bank machines.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Utilized various software programs to process customer payments.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Used data entry skills to accurately document and input statements.
Medical Records and Health Information Technician
Stat Imaging Solutions
01.2012 - 02.2012
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Enhanced patient care by accurately organizing and maintaining medical records and health information.
- Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Scanned and uploaded medical records into electronic medical records system.
- Maintained accuracy, completeness, and security for medical records and health information.
- Input data into computer programs and filing systems.
- Verified accuracy of patient information in medical records.
- Researched and resolved medical record discrepancies.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Medical Office Specialist
Volunteer Behavioral Health Services
05.2009 - 01.2012
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Maintained cleanliness and orderliness of examination rooms to create a welcoming environment for patients.
- Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
- Coordinated staff schedules to ensure adequate coverage during peak hours and minimize wait times for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Managed inventory of medical supplies to provide necessary resources for daily clinic operations without interruption.
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
- Contributed to practice growth by providing exceptional customer service that resulted in increased patient retention rates.
- Provided compassionate support to patients experiencing emotional distress or anxiety related to their medical conditions or treatment plans.
- Supported healthcare providers by accurately transcribing dictated notes into comprehensive medical records within specified timeframes.
- Increased efficiency in the billing process by reconciling insurance claims and resolving discrepancies promptly.
- Implemented new software programs for electronic health record management, improving overall operational efficiency across the practice.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Registered patients and completed associated paperwork for accurate records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Performed various administrative tasks by filing, copying and faxing documents.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
Warehouse Associate
Great American/Southwestern
09.2007 - 05.2009
- Inventory Control, Shipping/Receiving, Organization, Stocking, Order picking/packing
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Organized warehouse shelves and racks to maximize space utilization.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Completed cycle counts and monthly inventory.
- Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
- Streamlined order processing with the effective use of barcode scanners and warehouse management software.
- Maximized storage space utilization through careful organization of products on shelves and racks.
- Increased order fulfillment rates by implementing effective time-management strategies during peak periods.
- Utilized warehouse management system to accurately track and update inventory records.
- Collaborated with inventory control team for accurate stock levels and proper storage of goods.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Transported merchandise pallets to move in warehouse.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Picked and packed order items.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to complete timely orders and avoid delays.
Stock Room Manager
The Children Place
05.2007 - 01.2008
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Set up displays of merchandise to market new products to customers.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Managed vendor relations effectively, resolving disputes promptly to protect company interests while maintaining positive partnerships.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Developed strong supplier relationships for better pricing and delivery terms, ultimately reducing costs.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Implemented effective stock rotation strategies to minimize waste and maintain product freshness.
- Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
- Reduced order processing time with the implementation of an upgraded inventory management software system.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
- Improved stockroom efficiency by implementing an effective organization system for inventory management.
Education
Associate of Applied Science - Administrative Assistance
Nashville State Community College
Nashville, TN08.2009
High School Diploma -
Wilson Central High School
Lebanon, TN05.2007
Skills
- Professionalism and Ethics
- Analytical Problem Solving
- Problem-Solving
- Analytical Thinking
- Verbal and written communication
- Attention to Detail
- Workflow Management
Accomplishments
- 2012 IACT ( Innovation, Accountability, Compassion, and Trust) Award Winner
- 2012 IACT ( Innovation, Accountability, Compassion, and Trust) Grand Prize Award Winner
Communication Skills
- 2012 IACT (Innovation, Accountability, Compassion, and Trust) Award Winner
- 2012 IACT (Innovation, Accountability, Compassion, and Trust) Award Grand Prize Winner
References
Available upon request
Timeline
Revenue Cycle Specialist
Parallon
03.2022 - Current
Industrial Billing Specialist
Parallon
05.2021 - 03.2022
ER Admitting Clerk
University Medical Center, UMC
01.2018 - 01.2019
Medical Biller and Coder
Parallon
04.2015 - 05.2021
Revenue Specialist
American HomePatient
03.2015 - 04.2015
Health Information Management Technician II
Parallon
09.2014 - 03.2015
Policy Analyst Consultant
LTCG
02.2012 - 08.2014
Medical Records and Health Information Technician
Stat Imaging Solutions
01.2012 - 02.2012
Medical Office Specialist
Volunteer Behavioral Health Services
05.2009 - 01.2012
Warehouse Associate
Great American/Southwestern
09.2007 - 05.2009
Stock Room Manager
The Children Place
05.2007 - 01.2008
Associate of Applied Science - Administrative Assistance
Nashville State Community College
High School Diploma -
Wilson Central High School