Andrianna Williams
New Orleans,LA
Summary
Highly experienced individual known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dog Trainer
Canis Integrated Behavioral Solutions
08.2022 - 06.2023
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Observed animals closely to understand individual needs and behaviors.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
Combat Medic (68W)
United States Army
03.2017 - 03.2023
- Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
- Perfected careful handling, lifting and moving of patients from point of incident to stretcher, ambulance or helicopter.
- Recognized and treated medical conditions with proven techniques, equipment and knowledge of medical and military protocols.
- Assessed needs and conditions of assigned patients and gathered critical patient health information.
- Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
- Worked as crisis team member and clearly communicated with other health care members to best care for patients with diverse military wounds.
Waitress
Walk-On's Bistreaux & Bar
06.2020 - 08.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Night Shift Supervisor
The Watermark Hotel
09.2019 - 08.2020
- Managed communication between associates and management, addressing key issues and needs.
- Observed each team member to carry out duties and provided constructive criticism.
- Maintained stock of products and ordered new products when stock was running low.
- Assisted customers with complaints, questions and concerns.
- Assigned each member of 2-3 person team with specific daily tasks and responsibilities.
- Supervised ongoing daily production phases.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Cultivated professional working relationships with peers and supervisors.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Sales Associate
Bennys Carwash & Oil Change
08.2018 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Bartender
Happy's Irish Pub
08.2016 - 05.2017
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Key Sales Associate
Journeys
08.2014 - 08.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
Bachelor of Science - Psychology
University of Louisiana At Monroe
Monroe, LABachelor of Science - Nursing
Northwestern State University of Louisiana
Natchitoches, LABachelor of Science - Bio-Chemistry
Louisiana State University And A&M College
Baton Rouge, LAHigh School Diploma -
Parkway High School
Bossier City, LA05.2016
Skills
- Special Assignments
- Medication Regimens
- Advanced Lifesaving Procedures
- Protection Dog Training
- Advance Animal Knowledge
- Neurological Assessments
- Strategic Decision-Making
- Creative Solutions
- Mentoring
- Listening Skills
- Conflict Resolution
Certification
- EMT - Certified Emergency Medical Technician
- First Aid/CPR Certified
Timeline
Dog Trainer
Canis Integrated Behavioral Solutions
08.2022 - 06.2023
Waitress
Walk-On's Bistreaux & Bar
06.2020 - 08.2021
Night Shift Supervisor
The Watermark Hotel
09.2019 - 08.2020
Sales Associate
Bennys Carwash & Oil Change
08.2018 - 08.2020
Combat Medic (68W)
United States Army
03.2017 - 03.2023
Bartender
Happy's Irish Pub
08.2016 - 05.2017
Key Sales Associate
Journeys
08.2014 - 08.2016
Bachelor of Science - Psychology
University of Louisiana At Monroe
Bachelor of Science - Nursing
Northwestern State University of Louisiana
Bachelor of Science - Bio-Chemistry
Louisiana State University And A&M College
High School Diploma -
Parkway High School