Andric Ramos
Azusa,California
Summary
Adept at fostering customer loyalty and exceeding sales targets, I leveraged strong communication and multitasking skills at Tucker Tire to enhance service quality and efficiency. Trained in staff education and complaint resolution, my leadership at Taco Bell Restaurant significantly improved team performance and customer satisfaction, achieving a cohesive workplace culture. With a strong focus on teamwork and delivering results to ensure reliability and adaptability in a dynamic environment. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor
Tucker Tire
05.2022 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Shift Leader
Taco Bell Restaurant
09.2021 - 05.2022
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Line Cook Supervisor
Taco Bell Restaurant
09.2020 - 09.2021
- Coordinated seamless shift transitions by maintaining thorough handover notes and clear communication channels among team members.
- Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
- Overhauled kitchen organization system, increasing workspace functionality and expediting meal preparation times.
- Oversaw timely completion of daily prep lists, ensuring essential mise en place was readily available for efficient service execution.
Drive-Thru Cashier
Taco Bell Restaurant
05.2020 - 09.2020
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
Education
Certification - Automotive Technology
Citrus College
Glendora, CA05-2025
High School Diploma -
Northview Highschool
Covina, CA05-2020
Skills
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Excellent communication
- Complaint resolution
- Goal-oriented mindset
- Staff education and training
- Quality control
Certification
- [Welding]
- [ServSafe Food Handler's Certification]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Advisor
Tucker Tire
05.2022 - Current
Shift Leader
Taco Bell Restaurant
09.2021 - 05.2022
Line Cook Supervisor
Taco Bell Restaurant
09.2020 - 09.2021
Drive-Thru Cashier
Taco Bell Restaurant
05.2020 - 09.2020
Certification - Automotive Technology
Citrus College
High School Diploma -
Northview Highschool
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