ANDRICA CAMMOCK
Orange Park,FL
Summary
Speaking Learning Strategies Instructing Education and Training English Language Social Perceptiveness Critical Thinking Reading Comprehension Time Management Complex Problem Solving Proactive and caring worker with Number years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
TTEC
08.2023 - 10.2024
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
Customer service representative
Teleperformance
12.2019 - 05.2022
- Remote
- CSR, formation and answer questions to resolve any emerging problems that our customer accounts might face with accuracy and efficiency.will act as a liaison, provide product/services in.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed and updated databases to handle customer data.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Tracked customer service cases and updated service software with customer information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Promoted available products and services to customers during service, account management, and order calls.
- Created and maintained detailed database to develop promotional sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Nursery Teacher
The Academy of Excellence, Youngerman
08.2018 - 07.2019
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips
- Establish and enforce rules for behavior, and procedures for maintaining order
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Observe and evaluate children's performance, behavior, social development, and physical health
- Attend to children's basic needs by feeding them, dressing them, and changing their diapers
- Serve meals and snacks in accordance with nutritional guidelines
- Teach proper eating habits and personal hygiene.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Developed and implemented behavior management plans.
- Developed innovative activities to engage young children in learning process.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Utilized creative teaching strategies to engage students in classroom.
- Supported students in developing self-esteem and self-confidence.
- Created safe and nurturing learning environment for preschoolers.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Monitored classroom to verify safe and secure environment.
- Utilized technology to develop instructional materials and activities for children.
- Implemented age-appropriate curricula to meet needs of young learners.
Pre School Teacher
Starling Light Daycare
01.2015 - 04.2018
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips
- Prepare materials and classrooms for class activities
- Enforce all administration policies and rules governing students
- Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists
- Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development
- Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate
- Select, store, order, issue, and inventory classroom equipment, materials, and supplies
- Collaborate with other teachers and administrators in the development, evaluation, and revision of preschool programs
- Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence
- Read books to entire classes or to small groups.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Developed innovative activities to engage young children in learning process.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Assessed student progress and provided feedback on educational development.
- Guided students to develop social, emotional and physical skills.
- Supported students in developing self-esteem and self-confidence.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Monitored classroom to verify safe and secure environment.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Applied play-based strategies to provide diverse approaches to learning.
- Helped new preschool children get used to classes by giving one-on-one support.
- Maintained organized, fun and interactive classroom to help children feel safe.
Education
Liberal - Liberal Arts And General Studies
Bethune Cookman University
Daytona Beach, FL05.2020
Skills
- Basic Skills Teaching
- Collaborative and Team-Oriented
- Computer Proficiency
- Differentiated Instruction
- Performance Improvement
Timeline
Customer Service Representative
TTEC
08.2023 - 10.2024
Customer service representative
Teleperformance
12.2019 - 05.2022
Nursery Teacher
The Academy of Excellence, Youngerman
08.2018 - 07.2019
Pre School Teacher
Starling Light Daycare
01.2015 - 04.2018
Liberal - Liberal Arts And General Studies
Bethune Cookman University