ANDRIEA ORTIZ
Cleburne,TX
Summary
Dedicated healthcare professional specializing in venipuncture and customer service. Enhanced patient care and upheld safety protocols while training new technicians to maintain high standards. Known for adaptability, attention to detail, and problem solving skills that drive operational efficiency and support team success.
Overview
1
1
Certification
9
9
years of professional experience
Work History
LEAD COLLECTIONS SPECIALIST lll
American Red Cross
Arlington, TX
03.2023 - Current
- Managed day-to-day team workflow by coordinating responsibilities and ensuring consistent task delivery to meet operational targets.
- Prioritized tasks and sustained productivity under pressure in fast paced environments.
- Maintained high standards of customer service by addressing inquiries promptly and resolving concerns efficiently.
- Trained new staff on role responsibilities and operational procedures, enhancing onboarding experience and team readiness.
- Completed apheresis training, contributing to safe blood component collection and processing protocols.
CASHIER
HEB Grocery Store
Burleson, TX
06.2017 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Alvarado High School
Alvarado, TX05-2018
Skills
- Apheresis
- Blood Donation Management
- Process Improvement
- Team Leadership
- Customer Service
- Patient Interaction
Certification
- CPR/AED Certification
- Phlebotomy Certification
Timeline
LEAD COLLECTIONS SPECIALIST lll
American Red Cross
03.2023 - Current
CASHIER
HEB Grocery Store
06.2017 - 08.2017
High School Diploma -
Alvarado High School