Andriena Albright
Hatboro,PA
Summary
Motivated and ambitious young professional, always eager to take on new challenges and grow in my career. With a strong work ethic and a thirst for knowledge, I consistently strive for excellence in everything I do. My dedication, adaptability. and enthusiasm makes me a valuable asset to any team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Juice Pod
04.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
Resident Assistant
New Seasons At New Britian
10.2022 - 04.2023
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Assisted over 70 elderly, convalescents and disabled residents with daily living activities in residential care facilities.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Facilitated personal hygiene management, feeding and ambulation.
Waitress/Supervisor
Franks Pizza
12.2014 - 10.2022
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Trained staff members on use of POS system.
- Displayed enthusiasm and promoted excellent service to customers.
- Managed food resources, memorized orders, and coordinated customer service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
CNA
Gwynedd Square Rehabilitation Center
02.2017 - 10.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Customer Service Associate
Wegmans
06.2015 - 05.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promoted available products and services to customers during service, account management, and order calls.
- Provided knowledge based services and enhanced sales.
Education
No Degree - Communications
Bryn Athyn College of The New Church
Bryn Athyn, PANo Degree - Liberal Arts And General Studies
Montgomery County Community College
Blue Bell, PAHigh School Diploma -
North Penn High School
Lansdale, PA06.2017
CNA License - Nursing
North Montco Technical Career Center
Lansdale, PA06.2016
Skills
- Customer Relationship Management
- Verbal and Written Communication
- Team Leadership
- Staff Management
- Sales and Marketing
- Issue and Conflict Resolution
- Coaching and Mentoring
- Managing Multiple Tasks
- Budgeting and Cost Control
Certification
- CNA - Certified Nurse Assistant
Timeline
Manager
Juice Pod
04.2023 - Current
Resident Assistant
New Seasons At New Britian
10.2022 - 04.2023
CNA
Gwynedd Square Rehabilitation Center
02.2017 - 10.2017
Customer Service Associate
Wegmans
06.2015 - 05.2017
Waitress/Supervisor
Franks Pizza
12.2014 - 10.2022
No Degree - Communications
Bryn Athyn College of The New Church
No Degree - Liberal Arts And General Studies
Montgomery County Community College
High School Diploma -
North Penn High School
CNA License - Nursing
North Montco Technical Career Center
- CNA - Certified Nurse Assistant
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