Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Andriene Johnson

Coral Springs,FL

Summary

Highly motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Underwriter

Priorty
Alpharetta, Georgia
05.2022 - Current
  • Underwrite prospective merchant's application in accordance with policy, review business Financials, prior processing statements, bank statements, and tax returns as required to understand how the merchant was processing, pull business investigative report using LexisNexis, MATCH and OFAC, reviewe requested processing limits to determine if consistent with type of business, flag and notify Risk Department of high risk accounts, review legal documents to verify business entity name and ownership, ensure validity of banking information provided, make account changes and adjustments as needed.
  • Resolve discrepancies between customer documentation and internal records
  • Maintain up to date knowledge of industry trends, regulations, and compliance requirements through company training tools.

Client Service Representative III

Priority Payment Systems Holdings
Alpharetta, Georgia
07.2021 - 05.2022
  • Managed client inquiries and provided timely resolutions for service issues.
  • Assisted clients in navigating payment processing systems and tools effectively.
  • Collaborated with internal teams to enhance client service delivery processes.
  • Documented client interactions and maintained accurate service records.
  • Monitored feedback to identify areas for service improvement opportunities.
  • Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
  • Provided customer service support to clients in a timely and efficient manner.
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
  • Answered incoming calls from customers regarding billing inquiries, technical issues, andproduct concerns.

Underwriter

Company.com
Miami Beach, FL
06.2016 - 07.2021
  • Underwrote prospective merchant application in accordance with policy, review credit reports, business Financials and tax returns as required, pulled investigative report using LexisNexis, MATCH, MAC Alerts and OFAC, reviewed requested processing limits to determine if consistent with type of business, flagged and notify Risk Department of high risk accounts, reviewed legal documents to verify business entity name and ownership, reviewed previous processing merchant statements and bank statements to evaluate prior processing history, ensure validity of banking information provided, input and created accounts for new merchants, made account changes and adjustments when needed.

Sales Assistant

Company.com
Miami Beach, FL
07.2013 - 06.2016
  • Responsible for administrative sales support, multitasked, prepared written communications such as letters, memos, and emails, handled incoming calls from merchants and sales representatives daily, filed, photocopied, and distributed mail, operated various office equipment, reviewed merchant applications and requested documents necessary to complete files in order to submit them to the underwriting department, determined what type of credit card equipment was needed for merchants for proper processing, and put together sales incentives and marketing tools when needed.
  • Compiled training materials for newly hired sales representatives.

Account Implementation Specialist

Company.com
Miami Beach, FL
10.2011 - 06.2013
  • Reviewed sales application for accuracy, underwrote each application to make sure identity matches signed merchant documents, ran credit check through Transunion software, data entry in company’s software system, verified that merchants’ legal name matches with the IRS data base, setup each potential client with American Express when requested, conducted and completed background checks when required, and built each file to ensure merchant will be able to process credit card transactions daily.

Client Relations Specialist

First Data Merchant Services
Coral Springs, FL
02.2006 - 12.2010
  • Processed chargebacks and retrieval requests for Limited Brands: Victoria's Secret, Express, and Limited; completed monthly reports for BMG; assisted account executives with monthly reports for merchant services; responded to inquiries via e-mail regarding escalated chargeback issues from customer service representatives; answered e-mails sent from merchants in reference to their daily batch details; assisted the organization with chargeback seminars; participated in focus groups; and trained new hires.

Education

Bachelor of Arts - Sociology

Florida Atlantic University
Boca Raton, FL
08-2025

Associate of Arts - General Studies

Broward College
Fort Lauderdale, FL
07-2023

Skills

  • Application review
  • Professionalism
  • LexisNexis
  • MATCH
  • Account management
  • Problem resolution
  • Underwriting guidelines
  • Documentation review
  • Sales support
  • Data evaluation
  • Relationship management

Accomplishments

  • Graduated college with honors distinction; Cum Laude

Timeline

Underwriter

Priorty
05.2022 - Current

Client Service Representative III

Priority Payment Systems Holdings
07.2021 - 05.2022

Underwriter

Company.com
06.2016 - 07.2021

Sales Assistant

Company.com
07.2013 - 06.2016

Account Implementation Specialist

Company.com
10.2011 - 06.2013

Client Relations Specialist

First Data Merchant Services
02.2006 - 12.2010

Bachelor of Arts - Sociology

Florida Atlantic University

Associate of Arts - General Studies

Broward College

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