Andrienne Duplechin
Management Assistant
Houston,TX
Summary
Diligent Security professional with 4 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Diligent Security professional with 4 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Communicative security personnel with significant physical strength and stamina. Firearms trained and knowledgeable of proper usage. Familiar with various tools of trade and security equipment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Security Professional
Allied Universal Security Services
Houston,, TX
01.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored property and investigated areas of suspicion.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Developed improved training methods with focus on public safety and officer awareness.
- Performed cash drops while maintaining security and control of drop box.
- Monitored video surveillance feed and system alerts for suspicious activity.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Provided safety reports and data analysis to building managers to inform security processes.
- Consulted with team members to assess flawed root causes and plan for remediation.
Assistant Store Manager
Family Dollar
Houston, TX
12.2019 - 01.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Analyzed and interpreted store trends to facilitate planning.
Safety Manager
Star Cooling Towers
Rosenberg, TX
08.2007 - 12.2019
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Developed and implemented safety programs.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Facilitated training for [Number] employees.
- Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes.
- Developed and implemented company procedures that effectively reduced job site accidents by [Number]%.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Recommended measures to help protect workers from potentially hazardous work methods, processes and materials.
- Eliminated dangerous behaviors potentially impacting worker safety in [Type] settings through careful analysis and process optimization.
Security Officer
Day & Zimmerman
Houston, Texas
08.2004 - 08.2007
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported irregularities such as fire and safety hazards to maintenance.
- Monitored employee activities, confirming compliance with security regulations.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Authorized entrance papers and granted or denied entrance to building.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Assistant Store Manager
Burger King
Houston, TX
12.1996 - 08.2006
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
- Approved regular payroll submissions for employees.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Education
High School Diploma -
Forest Brook
7323 Tidwell Rd05.1992
Business Management - Security Services Administration And Management
P.B.S.
Houston, TX04.1989
Skills
- CCTV Monitoring
- IT Security
- Security Team Coordination
- Remediation Planning
- Security Screening
- Detailed Activity Logs
- Attentive and Observant
- Team Player
- Employee and Visitor Screening
- Intruder Response and Removal
- Intruder Removal
- Critical Thinking
- Daily Status Reports
- Safety and Security Procedures
- Company Risk Management
- Security Officer Training
- Pattern Recognition
- Intrusion Detection
- Fire Department Communication
- Daily Logs
- Safety and Security
- Human Resources Department Processes
- Training Procedures
- Closed Circuit TV Systems
- Company Guidelines
- Loss Prevention Expertise
- Complex Problem-Solving
- Weapons Screening
- Corrective Actions
- Community Events
- Asset Securing
- Basic First Aid
- Medical Emergency Response
- Performance Evaluations
- Social Perceptiveness
- Customer Satisfaction
- Establishing Records
- Commercial Property
- Active Learning
- Development Activities
- Surveillance Knowledge
- Cash Register Operations
- Reading Comprehension
- Corporate Social Responsibility
- Call Prioritization
- Certification and Accreditation
- Building Patrols
- Cleaning Products
- Crime Prevention
- Patient Transport
- HACCP Processes
- Motor Vehicle Escort
- Proper Staffing
- Mobility Support
- Organizational Standards
- Loss Prevention Goals Monitoring
- Promotions Programs
- Log Files
- Office Cleaning
Accomplishments
- Documented and resolved Suspicious person which led to trespassing violation
- Supervised team of 13 staff members.
- Achieved Great communication skill by completing communication training with accuracy and efficiency.
- Achieved great results through effectively helping with training.
Certification
- Certified , Star Cooling Tower, Safety Manangement - 4 years
- Security License -4 years
Timeline
Security Professional
Allied Universal Security Services
01.2021 - Current
Assistant Store Manager
Family Dollar
12.2019 - 01.2021
Safety Manager
Star Cooling Towers
08.2007 - 12.2019
Security Officer
Day & Zimmerman
08.2004 - 08.2007
Assistant Store Manager
Burger King
12.1996 - 08.2006
High School Diploma -
Forest Brook
Business Management - Security Services Administration And Management
P.B.S.
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Tyron HarrisTyron Harris
Armed Security Guard at Allied Universal Security ServicesArmed Security Guard at Allied Universal Security Services
LOYDA GARMENDIALOYDA GARMENDIA
Customer Service Representative Team Lead at Custom GoodsCustomer Service Representative Team Lead at Custom Goods