Andrii Melnyk
Wasilla
Summary
Customer-focused IT Help Desk candidate combining hands-on expertise in user communication, de-escalation, and issue tracking with ongoing studies in Computer Systems & Network Technology. Skilled at diagnosing hardware/software issues, managing ticketing workflows, and translating technical jargon into clear steps for users. Proven ability to handle high-pressure situations with patience and efficiency.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Case Manager
Catholic Social Services
Wasilla
11.2024 - Current
- Conducted intake evaluations to diagnose complex client issues, developing structured step-by-step action plans to resolve high-stress situations efficiently.
- Managed and maintained client records in enterprise databases, ensuring 100% data integrity, strict privacy compliance, and systematic documentation (similar to IT ticketing/incident management)
Case Management Assistant
Catholic Social Services
Wasilla
12.2023 - 11.2024
- Gathered, verified, and organized technical data and user information for database entry.
- Guided non-technical users through complex service systems step-by-step, explaining administrative and digital processes in clear, accessible terms.
Education
High School Diploma -
IDEA
Wasilla, AK05-2023
Associate of Applied Science - Computer Systems & Network Technology
UAA - MatSu College
Wasilla, AK07-2026
Skills
- Technical Skills: Technical Troubleshooting, Windows 10/11, Basic Networking (TCP/IP, DNS, DHCP), Hardware Diagnostics, Database Administration, Ticketing Workflows
- Soft & Professional: De-escalation & Conflict Resolution, Customer Service, Incident Documentation, User Training, Problem-Solving
Languages
English
Professional
Russian
Native/ Bilingual
Polish
Professional
Timeline
Case Manager
Catholic Social Services
11.2024 - Current
Case Management Assistant
Catholic Social Services
12.2023 - 11.2024
High School Diploma -
IDEA
Associate of Applied Science - Computer Systems & Network Technology
UAA - MatSu College