Andrija Stevanovic
Fort Washington,MD
Summary
Innovative restaurant manager with several years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
El Centro DF
Washington, DC
11.2022 - Current
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Kept up-to-date records of employee performance reviews.
- Implemented cost-saving measures while maintaining high quality service levels.
- Established cash control systems for register transactions.
- Developed marketing strategies to promote restaurant services.
- Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
- Resolved customer complaints in a professional manner.
- Conducted regular meetings with staff members to discuss operational issues.
- Scheduled staff shifts and monitored labor costs.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Updated computer systems with new pricing and daily food specials.
- Created detailed reports on weekly and monthly revenues and expenses.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delegated work to staff, setting priorities and goals.
- Assisted staff by serving food and beverages or bussing tables.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
General Manager
Kaliwa
Washington, DC
04.2019 - 10.2022
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
Restaurant Waiter
Old House Cosmopolitan
Alexandria, VA
07.2017 - 08.2019
- Participated in banquets or catering functions held outside restaurant premises.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Greeted customers, provided menus and answered questions about menu items.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Checked on guests during meals to ensure satisfaction with each course.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
Education
High School Diploma -
Tehnicka Skola Vranje
Serbia09-2015
Skills
- Staff Scheduling
- POS system knowledge
- Cost Control
- Inventory Management
- Customer Engagement
- High-volume dining
- Upselling techniques
- Menu presentation
- Professional Appearance
- Word
- Excel
Accomplishments
- 2020 MIchelin Bib Gourmand award | Kaliwa
Languages
English
Professional
Serbian
Native/ Bilingual
Spanish
Limited
Certification
- ABRA License, TIPS Certificate, SERVSAFE Certification, Food License
Timeline
Restaurant General Manager
El Centro DF
11.2022 - Current
General Manager
Kaliwa
04.2019 - 10.2022
Restaurant Waiter
Old House Cosmopolitan
07.2017 - 08.2019
High School Diploma -
Tehnicka Skola Vranje