Creative Business Owner with exceptional 7 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. . Proven leader with engaging demeanor and success working in most demanding environments.
Hi, I’m
Andrina Dasilva-Menjares
Cheyenne
Summary
Overview
9
years of professional experience
Work History
C&A Cleaning Services
Business Owner
01.2016 - 05.2023
Job overview
- Owned and operated Residential Cleaning Services
- Overview of all Business and customer relations
- Responsible for overview of all inventory for each individual home
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and managed all employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Conducted audit inspections and independent checks to verify parts and materials.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Instacart Shopper
driver
08.2015 - 04.2017
Job overview
- Worked in the Boston Area as a full time shopper and
Dressbarn
Retail associate
04.2014 - 01.2015
Job overview
Education
Medford High School
GED certificate
2014
University Overview
Skills
- Fluent in English and Portuguese
- Previous 6 years of management experience and 3 years of customer service or retail
- High emotional intelligence and interpersonal skills
- Proven ability as a teacher and coach
- Willingness to engage in difficult or sensitive conversations with employees
- Creative problem-solving skills
- Comfortable operating under pressure and unpredictable environments
- Ability to prioritize time and operate autonomously
- Ability to give and receive constructive feedback and a desire to continuously improve
- Comfortable with Operating systems Office suites Presentation software, Spreadsheets
- And etc,
- Flexibility to work in different environments when needed
- Relentless hustle and willingness to do whatever it takes to solve for the customer
- Complete overview of inventory
- Marketing to different demographics
- Operating with an open mind to all different abilities
- Financial Management
- Strategic Planning
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Business Owner
C&A Cleaning Services
01.2016 - 05.2023
driver
Instacart Shopper
08.2015 - 04.2017
Retail associate
Dressbarn
04.2014 - 01.2015
Medford High School
GED certificate