Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Andriu Laportilla

Hialeah,FL

Summary

High-energy professional with ability to multi-task proficiently in a high paced work space. Work well with team to execute tasks and overcome any challenges along the way. Offer excellent technical ability with software and applications. Ability to train new team members to meet employer SOP's and guidelines.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Pubbelly Sushi
Pembroke Pines, FL
05.2023 - Current
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Optimized profits by controlling food, beverage and labor costs.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Floor Manager

Pubbelly Sushi
Aventura, FL
02.2023 - 05.2023
  • Ensured that all staff members adhered to safety guidelines and regulations.
  • Provided training and guidance to new employees regarding store policies and procedures.
  • Created daily work schedules for staff members according to the needs of the business.
  • Analyzed customer feedback data to identify areas of improvement in service quality.
  • Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
  • Performed daily inspections of equipment, furniture, carpeting, walls, windows and floors to ensure compliance with safety regulations.
  • Provided customer service to guests, including answering questions, resolving conflicts, and responding to inquiries in a timely manner.

Floor Supervisor

Pubbelly Sushi
Aventura, FL
08.2022 - 02.2023
  • Supervised and evaluated staff performance, providing feedback and guidance as needed.
  • Monitored inventory levels and placed orders for additional stock as required.
  • Performed daily opening and closing procedures according to established guidelines.
  • Maintained a clean, organized, and safe work environment at all times.
  • Provided excellent customer service by responding promptly to inquiries from customers or team members.

Food Runner / Barback

Pubbelly Sushi
Miami, FL
01.2021 - 07.2022
  • Relayed orders and special requests to cooks.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Memorized dining room floor plans and understood seat number system.
  • Monitored inventory to provide needed supplies to servers and bartenders.
  • Assisted bartenders by stocking beer, wine, liquor, and other bar items.
  • Restocked ice and prepared garnishes for drinks.
  • Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
  • Sliced and pitted fruit used to garnish drinks.
  • Poured drinks using standard pour according to specifications.

Busser

SeaSpice
Miami, FL
09.2020 - 11.2020
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Wiped down and cleaned chairs, booths and highchairs.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Cleared, cleaned and sanitized booth and chair cushions and tables.
  • Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests.

Pool Hut Attendent

Fontainebleau hotel
Miami Beach, FL
02.2018 - 03.2020
  • Engaged with guest upon arrival to pool area, providing information they may require while persuading them to book VIP seating and different Up sell options we had.
  • Helped guest with Pool area information such as sitting arrangements, and beach area information.
  • Made reservations for Cabana's, Day bed's and restaurant's for guest with exceptional recommendations.
  • Answer emails, phone calls and make reservations to ensure guest satisfaction and accuracy during reserving,
    Stock up cabanas daily with refreshments, fresh fruit platters and towels.
  • Inspect cabanas daily before guest check in to ensure guest satisfaction and cleanliness is up to standards.
  • Deal with High end Guest to book all event's and activities during they're stay and ensure they had an unforgettable VIP experience.

Banquet ( on Call )

Rmg Staffing
Miami, FL
10.2016 - 03.2020
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Recreation Attendant

Fontainebleau Hotel
Miami Beach, FL
06.2016 - 02.2018
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Educated patrons on facilities, entertainment options and rules and regulations.
  • Set up pool chairs for guest during stay, adjust umbrellas and chairs to guest demands
  • work alongside servers to clean areas of food/ drinks, replenish ice and provide linen service.
  • attend cabanas and day beds alongside server to create memorable experiences.

Education

High School Diploma -

Hialeah High School
Hialeah, FL
05.2016

Skills

  • Customer Service
  • Problem Detection and Resolution
  • Experience with High-End Guests
  • Time and Wage Tracking
  • Employee Counseling
  • Complaint Resolution
  • Schedule Coordination
  • Safety Procedures
  • Staff Management
  • Recruitment and Hiring
  • Customer Relations
  • POS Systems Operations / Toast
  • Clear Communication
  • Computer Skills
  • Positive Attitude
  • Attention to Detail
  • Restaurant Operations Management

Accomplishments

  • Fontainebleau 3x Employee of the month
  • Pubbelly Sushi 1x Employee of the month
  • While working in fontainebleau i was part of the team to increase Cabana sales by 26% ($367,000) compared to the previous year.
  • Caregiver Manager of the year Pubbelly Sushi
  • Opened Pubbelly Sushi's new location in Pembroke Pines

Certification

  • Manager Certification
  • Responsible Vendors Food/Alcohol Certifications

Timeline

Restaurant Manager

Pubbelly Sushi
05.2023 - Current

Floor Manager

Pubbelly Sushi
02.2023 - 05.2023

Floor Supervisor

Pubbelly Sushi
08.2022 - 02.2023

Food Runner / Barback

Pubbelly Sushi
01.2021 - 07.2022

Busser

SeaSpice
09.2020 - 11.2020

Pool Hut Attendent

Fontainebleau hotel
02.2018 - 03.2020

Banquet ( on Call )

Rmg Staffing
10.2016 - 03.2020

Recreation Attendant

Fontainebleau Hotel
06.2016 - 02.2018

High School Diploma -

Hialeah High School

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Andriu Laportilla