Proven record of success in logistics, hospitality, travel, and restaurant industries. I have led innovative projects that resulted in significant revenue growth followed by Revenue strategy and Revenue cycle and operational efficiencies. My ability extends to optimizing algorithms, managing project resources, and implementing data-driven decisions. Additionally, have a strong technical background. My commitment to enhancing user experience, fostering strong stakeholder relationships, and effective project management make me an asset for hitting challenging targets in different sectors.
Technical Senior Support Analyst – RBI (Burger King) – Miami, FL
Apr 2024 – Current
Managed a newly formed technical-finance hybrid department. Led cross-functional teams across HR, Finance, and Tech, optimizing workflows, system setups, and audit readiness while resolving operational issues and supporting regulatory compliance.
Payables Integration Project Manager – Spirit Airlines (via Kforce)
Nov 2023 – Apr 2024
Managed a large-scale SAP-Coupa integration project for accounts payable. Coordinated teams from two major corporations using Agile methodology to streamline vendor and financial workflows while solving process bottlenecks.
Product Manager – Lodging System (Logistics CRM)
Sep 2020 – Jul 2023
Led product strategy and development for a cloud-based logistics CRM platform serving 70,000+ users. Drove AI dashboard implementation, API integrations, and Agile delivery, improving revenue, customer satisfaction, and operational efficiency.
Project Manager – Lodging System (Hospitality PMS)
Jul 2018 – Sep 2020
Directed development of a hotel PMS system with POS, reservation, and e-commerce tools. Achieved significant increases in direct bookings, reduced OTA reliance, and enhanced reporting via Power BI and Tableau.
General Hotel FZ Manager – Manhattan Tower Hotels
Jan 2017 – Jul 2018
Oversaw hotel operations, staff training, renovations, and eco-friendly projects. Elevated guest experience, operational efficiency, and increased direct bookings through improved marketing and service delivery.
Cash Desk Manager – Royal Caribbean Cruise Lines
Feb 2011 – Sep 2016
Managed casino operations on board, ensuring accurate cash transactions, policy compliance, and foreign exchange control. Coordinated port declarations and supported payroll and shipboard accounting.
F&B Controller – MSC Cruise Line (Italy)
May 2010 – Nov 2010
Directed F&B financial operations onboard. Controlled inventory, reduced waste, managed budgeting, and ensured compliance with health and maritime safety regulations.
Guest Service Officer – Carnival Cruise Line
2008 – 2010
Delivered frontline guest support onboard. Ensured high service satisfaction and coordinated with various departments for smooth onboard experiences.