Andro Frolov
Brooklyn,NY
Summary
Customer service professional with a demonstrated commitment to providing incredible service for the past 4 years. Strong communication skills that allow me to listen to a customer's problem and suggest acceptable solutions. Quick and thorough decision maker with the ability to resolve customer concerns while keeping everyone satisfied. Dedication to keeping my skills and knowledge up to speed by learning, working with innovative customer service approaches, and being part of a team of knowledgeable colleagues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
T-Mobile
11.2022 - Current
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer requests for products, services, and company information.
- Assisted customers with Russian and Georgian-language inquiries in a timely and professional manner.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Listened to customer needs and desires to identify and recommend optimal products.
Construction Worker
Atlantida Hvac Corp
08.2022 - 10.2022
Construction Worker
VP
04.2022 - 07.2022
Sales Representative
LLC Top Plaza
04.2019 - 11.2021
Security
McDonald's
10.2016 - 04.2019
Education
College Degree in Criminology -
Georgian Academy of St Trinity
09.2016
Skills
- Strategic sales knowledge
- Call center experience
- Business Development
- De-Escalation Techniques
- Relationship Building
- Understanding Customer Needs
- Product Promotion
Personal Information
Title: Goal-Oriented Sales Associate with a Proven Record of Success
Timeline
Customer Service Representative
T-Mobile
11.2022 - Current
Construction Worker
Atlantida Hvac Corp
08.2022 - 10.2022
Construction Worker
VP
04.2022 - 07.2022
Sales Representative
LLC Top Plaza
04.2019 - 11.2021
Security
McDonald's
10.2016 - 04.2019
College Degree in Criminology -
Georgian Academy of St Trinity