Andro Pelen
Thousand Palms,CA
Summary
An accomplished young professional with an exemplary hospitality and business management background. Expertise in all aspects of Hospitality and customer service. Strong interpersonal skills in maintaining relationships with customers, guest, and clients. Extensive experience in marketing a company's brand and services, managing expense reports of executives, and handling important sensitive documents. Excellent verbal and written communications skills. Exceptional customer service experience in various industries.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Guest Service Associate
Sensei
Rancho Mirage, CA
09.2022 - Current
- Assist guest upon arrival in a well professional manner
- Guide and inform guest throughout the property
- Maintain an organized front drive.
Campaign Manager
Consolacion Municipality
Cebu, Philippines
09.2021 - 05.2022
- Organize and coordinate to host events
- Distribute merchandise to supporters
- Communicate and strategize techniques for voters.
Realtor
Desert Elite Properties
Indian Wells, CA
09.2015 - 06.2021
- Help clients list to sell and or buy a home
- Market clients home by holding open house
- Find buyer and negotiate deal
- Ensure File is complete and clients are happy.
International Student Interviewer
College of the Desert
Palm Desert, CA
11.2018 - 12.2018
- Analysis of student progression with College program
- Facilitate and conduct individual questions with students concerning thoughts on program
- Communicate pros and cons of interview answers to program board
- Create a space for students to impact international students program on campus.
Administrator
HIGHLAND CARE HOME
Palm Springs, CA
03.2015 - 09.2018
- Oversee residents and caregivers
- Admit and manage residents to facilities with proper file
- Ensure prescriptions are properly communicated to pharmacy
- Transport residents to and from doctor appointments.
Account Management
THE HUB GROUP, INC.
Brea, CA
12.2012 - 03.2013
- Responsible for managing accounts purchases and completion times in a timely manner
- Finalized financial data for hundreds of customers
- Communicated pricing with customers and carriers
- Tracked and traced high valued customers with current locations of trucks.
Business Development
V & A, INC.
Los Angeles, CA
01.2011 - 11.2012
- Responsible for managing account finances and maintenance of relationships with customer accounts
- Managed executive's monthly spending reports to ensure and document all accounting matters
- Maintained an excel log sheet of all billing names, dates, amount and number
- Handled files, meetings and communication with all departments.
Education
Bachelor of Arts - Sociology
University of California
Santa Barbara, CA06.2011
Associate of Arts -
Berkeley City College
Berkeley, CAAssociate of Arts - Communications & Public Relations
College of the Desert
Palm Desert, CASkills
- Proficient in Microsoft Suite, Excel, Access, PowerPoint and Word
- Supervising experience
- Customer service
- Interviewing
- Negotiation
- Accounting
- Human resources
- Pricing
- Cooking
- Marketing
- Driving
- Sales
- Account management
- Public relations
- Guest services
- Business development
- Hotel experience
- Bartending
- Hospitality
- Communication skills
- Public speaking
- Property management
- Fair Housing regulations
- Yardi
- Cyber Security
Languages
English
Certification
Google Cyber Security 2024
Timeline
Guest Service Associate
Sensei
09.2022 - Current
Campaign Manager
Consolacion Municipality
09.2021 - 05.2022
International Student Interviewer
College of the Desert
11.2018 - 12.2018
Realtor
Desert Elite Properties
09.2015 - 06.2021
Administrator
HIGHLAND CARE HOME
03.2015 - 09.2018
Account Management
THE HUB GROUP, INC.
12.2012 - 03.2013
Business Development
V & A, INC.
01.2011 - 11.2012
Bachelor of Arts - Sociology
University of California
Associate of Arts -
Berkeley City College
Associate of Arts - Communications & Public Relations
College of the Desert
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