Andro Pelen
Thousand Palms,CA
Summary
An accomplished young professional with an exemplary hospitality and business management background. Expertise in all aspects of Hospitality and customer service. Strong interpersonal skills in maintaining relationships with customers, guest, and clients. Extensive experience in marketing a company's brand and services, managing expense reports of executives, and handling important sensitive documents. Excellent verbal and written communications skills. Exceptional customer service experience in various industries.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bell Attendant
Thompson Palm Springs
08.2024 - Current
- Supported event set-up and tear-down efforts as needed, contributing to successful functions held at the hotel.
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
- Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately.
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
Guest Service Associate
Sensei
09.2022 - 08.2024
- Assist guest upon arrival in a well professional manner
- Guide and inform guest throughout the property
- Maintain an organized front drive.
Realtor
Desert Elite Properties
09.2015 - 06.2021
- Help clients list to sell and or buy a home
- Market clients home by holding open house
- Find buyer and negotiate deal
- Ensure File is complete and clients are happy.
International Student Interviewer
College of the Desert
11.2018 - 12.2018
- Analysis of student progression with College program
- Facilitate and conduct individual questions with students concerning thoughts on program
- Communicate pros and cons of interview answers to program board
- Create a space for students to impact international students program on campus.
Administrator
HIGHLAND CARE HOME
03.2015 - 09.2018
- Oversee residents and caregivers
- Admit and manage residents to facilities with proper file
- Ensure prescriptions are properly communicated to pharmacy
- Transport residents to and from doctor appointments.
Account Management
THE HUB GROUP, INC.
12.2012 - 03.2013
- Responsible for managing accounts purchases and completion times in a timely manner
- Finalized financial data for hundreds of customers
- Communicated pricing with customers and carriers
- Tracked and traced high valued customers with current locations of trucks.
Business Development
V & A, INC.
01.2011 - 11.2012
- Responsible for managing account finances and maintenance of relationships with customer accounts
- Managed executive's monthly spending reports to ensure and document all accounting matters
- Maintained an excel log sheet of all billing names, dates, amount and number
- Handled files, meetings and communication with all departments.
Education
Associate of Arts -
Berkeley City College
Associate of Arts - Communications & Public Relations
College of the Desert
Bachelor of Arts - Sociology
University of California
06.2011
Certification
Google Cyber Security 2024
Timeline
Bell Attendant
Thompson Palm Springs
08.2024 - Current
Guest Service Associate
Sensei
09.2022 - 08.2024
International Student Interviewer
College of the Desert
11.2018 - 12.2018
Realtor
Desert Elite Properties
09.2015 - 06.2021
Administrator
HIGHLAND CARE HOME
03.2015 - 09.2018
Account Management
THE HUB GROUP, INC.
12.2012 - 03.2013
Business Development
V & A, INC.
01.2011 - 11.2012
Associate of Arts - Communications & Public Relations
College of the Desert
Bachelor of Arts - Sociology
University of California
Associate of Arts -
Berkeley City College