Andromeda Husband
Atlanta,GA
Summary
With 10+ years of excellent customer service skills and banking experience, I am seek employment with an organization that promotes growth and a professional work environment for its employees.
Overview
12
12
years of professional experience
Work History
Marketing Assistant
Credit Union Of Atlanta
06.2023 - Current
- Plan, implement, and track marketing campaigns, both online and offline.
- Assisting in creating and editing content for blogs, social media, email newsletters, and advertisements.
- Research to understand industry trends, consumer behavior, competitors, and market opportunities.Scheduling posts, responding to comments, and analyzing engagement across social platforms.
- Assisting with tracking campaign performance and creating reports on metrics such as website traffic, social media engagement, and sales data.
- Managing marketing calendars, organizing meetings, maintaining databases, and preparing presentations for internal teams or clients.
- Ensuring marketing efforts are aligned with business objectives.
Contact Center Representative
Credit Union Of Atlanta
11.2021 - Current
- Assisting members by providing account information, performing file maintenance opening, balancing, and closing of accounts; transferring funds & other related transactions.
- Speak in a professional manner with a 'can-do' attitude, and provide prompt, efficient and accurate service in the processing of transactions.
- Perform routine transactions, including but not limited to opening accounts, processing check and ATM/Debit card orders, setting up and assisting Home Banking/Bill Payment services for members, assisting members interested in Investment/Brokerage services, issuing temporary checks, processing deposits, withdrawals, loan payments, and transfers; accepting and processing loan applications.
- Provide information concerning credit union products, services & policies.
- Cross-sell other products/services to members.
- Respond to members' requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
- Assist in the opening of new accounts, certificates of deposit, IRAs, and service existing accounts.
- Prepare all required documentation, and provide members with all necessary related account information.
Banker
Wells Fargo
09.2019 - 07.2021
- Assisting customers by providing exceptional customer service and properly processing their transactions.
- Open conversation with customers and actively listen to uncover needs.
- Introduce customers to appropriate team members to assist with financial needs.
- Inform customers of alternate and digital options for their convenience.
- Follow policy to minimize risk.
- Handle cash and cash draw along with daily balancing.
Teller II
John's Hopkins federal credit union
01.2019 - 08.2019
- Responsible for providing a positive member experience.
- Perform a variety of paying & receiving functions including cashing checks, processing deposits, withdrawals, loan payments, cashiers checks, & cash advances. Balances each day's transactions and verifies cash totals.
- Ensures that members are promptly and professionally served & their transactions are processed in a timely & accurate manner.
Teller
The Bank of Nova Scotia
09.2013 - 12.2018
- Serves customers by completing account transactions.
- Handling large amounts of cash.
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
- Sells cashier's checks, traveler's checks, and series e bonds.
Switch Board Operator (Summer Job)
Office of the Governor
05.2013 - 09.2013
- Handle outgoing, interoffice or incoming calls.
- Take and relay messages.
- Announce when visitors arrive.
- Relay important information.
- Handle emergency calls.
Education
Bachelor of Business Administration - Marketing
Strayer University
12.2024
Skills
- Customer Service
- Digital Marketing
- Credit Union
- B2B sales
- Outside sales
- Analysis skills
- Fast Learner
- Research
- Banking
- Quickbooks
- Bank Teller
- Cashier Customer Service
- Microsoft Office
- Marketing
- Excellent customer service
- Team Player
- Cash Handling
Personal Information
- Willing To Relocate: Atlanta, GA
- Authorized To Work: US for any employer
Timeline
Marketing Assistant
Credit Union Of Atlanta
06.2023 - Current
Contact Center Representative
Credit Union Of Atlanta
11.2021 - Current
Banker
Wells Fargo
09.2019 - 07.2021
Teller II
John's Hopkins federal credit union
01.2019 - 08.2019
Teller
The Bank of Nova Scotia
09.2013 - 12.2018
Switch Board Operator (Summer Job)
Office of the Governor
05.2013 - 09.2013
Bachelor of Business Administration - Marketing
Strayer University
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