Hi, I’m
Andromeda Khan
East Meadow,NY
Summary
Seasoned Operations/ associate /banker and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
years of professional experience
Work History
FIRST REPUBLIC BANK
Banker
09.2018 - Current
Job overview
- Executed wire transfers, stop payments and account transfers
- Cross-sold credit cards, loans and other bank products
- Assisted customers with banking needs and inquiries
- Monitored and verified suspicious activity on customer accounts
- Performed account maintenance by closing out accounts and changing customer addresses
- Trained new hires on customer service policies and procedures
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due
- Balanced teller drawers and ATM cash
- Calculated fees due, interest and change for customer transactions
- Developed and implemented strategies to reduce risk and increase profitability
- Generated monthly reports on customer activity and customer feedback
- Processed over 100 wires daily
- Stop over $20 million bank fraud
- Collaborated with other departments to confirm compliance with banking procedures and regulations
- Received loan and utility payments, sending funds to correct destinations
- Handled various accounting transactions
- Processed customer applications and approved loans in accordance with bank policy
Capital One, N.A
Universal Banker
10.2015 - 09.2017
Job overview
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Provided advice on different bank products and financial options.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Evaluated client financial positions and identified most appropriate banking products.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
New York Community Bank
Operations Coordinator
04.2013 - 08.2017
Job overview
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reconciled monthly operating budgets and shared information with senior management team.
- Compiled training materials for new employees and tracked skill development
- Collected customer feedback and made business adjustments to improve retention and satisfaction
- Tracked company equipment, tools and technology to manage inventory
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
- Prepared annual budgets with controls to prevent overages
- Introduced new methods, practices, and systems to reduce turnaround time
New York Community Bank
Senior Operations Coordinator
Job overview
- Reduced operational risks while organizing data to forecast performance trends by 10%
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Education
Fordham Leadership Academy For Business & TechnologyBronx, NY
Master of Science
06.2020
York College of The City University of New YorkJamaica, NY
Bachelor of Science
06.2015
East Meadow High SchoolEast Meadow, NY
High School Diploma
06.2011
Skills
- Operations Coordination
- Mergers and Acquisitions Knowledge
- Training Junior Team Members
- Logistics Operations
- Employee Performance Evaluations
- Customer Satisfaction
- Microsoft Office Expertise
- Customer Inquiries
- Commercial Servicing
- Sales Operations
- Leadership
- Complex Problems Analysis
- Market Research
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 20 in the development of wire on boarding system.
- Documented and resolved customer issue which led higher yearly new clients.
- Saved the company approximately $20 million stop out going fraud wire
Timeline
Banker
FIRST REPUBLIC BANK
09.2018 - Current
Universal Banker
Capital One, N.A
10.2015 - 09.2017
Operations Coordinator
New York Community Bank
04.2013 - 08.2017
Senior Operations Coordinator
New York Community Bank
Fordham Leadership Academy For Business & Technology
Master of Science
York College of The City University of New York
Bachelor of Science
East Meadow High School
High School Diploma
Similar Profiles
JEROME DERILOJEROME DERILO
Architectural Associate / Project Manager at First Republic BankArchitectural Associate / Project Manager at First Republic Bank
Kaberi PatraKaberi Patra
Data Analyst at First Republic BankData Analyst at First Republic Bank
Carlos GonzalezCarlos Gonzalez
Specialist 1 at First Republic BankSpecialist 1 at First Republic Bank
Sean SchwartzSean Schwartz
Senior Preferred Banker (March 2021 - July 2024), Preferred Banker (August 2015 - March 2021) at First Republic BankSenior Preferred Banker (March 2021 - July 2024), Preferred Banker (August 2015 - March 2021) at First Republic Bank
Lovin P. JohnsonLovin P. Johnson
Clinical Pharmacist at Option CareClinical Pharmacist at Option Care