Andromeda Moreno
Grand Junction,CO
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Account Manager
Griffin Funding (Remote)
06.2024 - Current
- Guide clients in loan documentation
- Coordinate with legal and title entities, enhancing client satisfaction and retention
- Support loan processing tasks, fostering positive relationships and efficient workflows
- Streamlined loan documentation process, optimizing efficiency and reducing approval time, enhancing customer satisfaction
- Coordinated cross-functional teams to ensure seamless loan processing, fostering strong partnerships and trust among stakeholders
- Achieved high client retention by delivering exceptional service, resulting in significant increase in repeat business and positive reviews
- Ensured meticulous compliance with loan protocols, safeguarding client information and minimizing errors throughout the approval process
- Driven to exceed client expectations, consistently delivering timely and effective solutions to enhance overall loan experience
- Facilitated strategic partnerships with financial institutions, driving consistent growth and enhancing client engagement with innovative solutions.
Setup/Disclosures/Underwrite Submission
Equity Prime Mortgage (EPM, remote)
01.2021 - 02.2024
- Top Account Manager for two years
- Submitted loans to underwriting for FHA, USDA, VA, CONV, and RENO
- TPO Wholesale and Correspondent Loans, NON-QM
- Managed a Pipeline of over 100+ loans daily
- Proficient with Encompass
- Reviewed and Indexed all documents for the initial submission to underwriting
- Fixed AUS/LP/DU errors
- Ordered FHA Case number
- Pulled CAVIRS, FRAUD report, Flood Report
- Reviewed Purchase Contracts for compliance
- Sent out initial disclosures on new loan registrations when needed
- Called brokers to discuss what is needed for underwriting submission and assisted with fixing issues with qualifying the loan
- Trained new hires and allowed them to job shadow.
OS&D Clerk
Fedex Freight
02.2019 - 04.2020
- Dispatch Road Drivers
- Scheduled appointments for delivery
- Researched missing packages/freight
- Answering incoming calls from customers
- Helped to advocate for customers to make sure freights was delivered timely and efficiently
- Processed paper work for road drivers
- Printed and verified manifest/deliveries for drivers
- Maintained and updated customer account information.
- Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.
Operations/Office Administrator
FedEx Ground
01.2011 - 05.2015
- Oversaw the night time operations of the outbound sort for over 1500 packages
- Delegated responsibilities and monitored 3 employees while helping unload trucks
- Day to day operations of the office including helping drivers, ensuring excellent customer service, and answering over 100 phone calls daily
- Assessed the stations needs and advocated for the utilization of tools not previously used
- Managed the billing for all the vendors for the facility
- Executed the internal audit that was done monthly and quarterly; addressed issues with paperwork
- Moved the facilities internal audit rating from the bottom to #1 and #2 in the district
- Dispatched delivery drivers using proprietary software; high paced and time sensitive
- Inspected and maintained line haul and driver files; resolved any issues to maintain DOT standards and regulations.
Education
Associates of Science -
Colorado Mesa University
Grand Junction, CO01.
Leadership Training - undefined
Rapport Leadership International
Personal Training Certification - undefined
International Sports Science Association
Skills
- Technical Proficiency: Adept at understanding and navigating complex technical systems, ensuring effective operation and troubleshooting within diverse environments
- Rapid Learning & Adaptability: Proven ability to quickly assimilate new concepts and technologies, demonstrating flexibility and resilience in high-pressure situations
- Effective Communication: Strong communicator with a talent for articulating ideas clearly and persuasively, fostering collaboration and understanding among team members and clients
- Customer Service Excellence: Over 20 years of experience in customer service, skilled in resolving complaints and concerns with empathy and professionalism, enhancing customer satisfaction and loyalty
- Critical Decision-Making: More than 8 years of experience in fast-paced roles requiring prompt, informed decision-making and the ability to multitask effectively while maintaining operational efficiency
- Administrative Expertise: Over 15 years in administrative roles, thriving as a self-starter with minimal supervision, efficiently managing tasks and projects to support organizational goals
- Organizational Skills: Highly organized with a keen attention to detail, ensuring accuracy and precision in all work, leading to improved operational processes and outcomes
Timeline
Account Manager
Griffin Funding (Remote)
06.2024 - Current
Setup/Disclosures/Underwrite Submission
Equity Prime Mortgage (EPM, remote)
01.2021 - 02.2024
OS&D Clerk
Fedex Freight
02.2019 - 04.2020
Operations/Office Administrator
FedEx Ground
01.2011 - 05.2015
Leadership Training - undefined
Rapport Leadership International
Personal Training Certification - undefined
International Sports Science Association
Associates of Science -
Colorado Mesa University