Androula Samuel
Mississauga,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service skills demonstrated through 10+ years of performance, in fast-paced environments. Hardworking team player with ability in managing multiple, concurrent tasks, and offering staff support with keen attention to detail. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Title Assistant
FNF Canada Inc.
11.2019 - 08.2023
- Communicated with customers via email, telephone, and managed over 50 calls per day to resolve common title issues.
- Provided exceptional customer service and resolved queries in high volume, fast paced environment.
- Assisted with training of new staff and offered technical and troubleshooting support.
- Monitored multiple computer screens simultaneously.
- Analyzed title documents and conducted title searches to identify potential issues and resolve any discrepancies to maintain accuracy and compliance of real estate transactions.
Receptionist
GAL Power Systems Toronto Ltd.
10.2018 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly, and corresponded with clients through email and telephone.
- Arranged for issuance of Certificate of Insurance and WSIB Certificates to employees.
- Supported AP/AR departments with various financial tasks such as; invoicing and bank deposits.
- Scheduled office meetings and client appointments for staff teams and maintained visitor log for entering and leaving facility for security purposes.
Call Taker/Customer Service
Cardinal Couriers Ltd
01.2018 - 07.2018
- Monitored call queues and worked quickly to answer over 80 calls per day and resolve inquiries within targeted timeframes.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Solved customer inquiries regarding products and orders quickly to meet service targets.
Receptionist
UAP Inc
08.2017 - 12.2017
- Processed credit card payments and recorded daily cheque payments using excel.
- Managed multiple tasks and met time-sensitive deadlines.
- Sorted, received, and distributed mail correspondence between departments personnel and weekly courier pickup.
Law Clerk
Bennett Law Chambers/GAB Law
10.2016 - 05.2017
- Produced client invoices using PC Law
- Conducted legal research using online resources
- Prepared and compiled legal documents by organizing and assembling information for court hearing
- Completed Client Intake and set-up appointment for new and existing clients.
Law Clerk Intern
Tailor Law Professional Corporation
07.2016 - 08.2016
- Performed client intake and scheduled meetings for clients as an intern
- Drafted Wills, correspondences and filed documents at the courts
- Followed up with clients on delinquent payments.
- Reviewed legal information and proofed documentation for errors.
Project Administrative Assistant
AMEC Foster Wheeler
10.2009 - 06.2015
- Produced monthly reports using word, scheduled meetings and processed expense reports for project teams and managers.
- Coordinated international and domestic travel plans for management.
- Aided with mobilization and demobilization of employees.
- Conducted health and safety inspections for office hazards and ergonomic issues to support safe work environment.
- Acted as main point of contact, and managed office space with about 20 employees ensuring office inventory was stocked.
CVOR & Safety Administrator/Payment Processor
DHL Global Forwarding
02.2005 - 03.2008
- Maintained and generated weekly Health & Safety and Compliance reports
- Updated driver insurance certificates each month ensuring drivers' licenses were valid
- Kept driver logbooks up-to-date coded Eastern Line haul invoices and helped with payroll
- Processed Visa payments received from inbound call team.
Education
Law Clerk Diploma - Legal Studies
TriOS College
Mississauga, ON07.2015
Legal Assistant Diploma - Legal Administrative Assistance
TriOS College
04.2004
Skills
- Deadline Adherence and management
- Excellent Communication
- Time Management
- Interpersonal Relations
- Real estate knowledge
- Documentation Review
- Accuracy and Precision
- Title Research
- Multitasking Abilities
- Research and analysis
Timeline
Title Assistant
FNF Canada Inc.
11.2019 - 08.2023
Receptionist
GAL Power Systems Toronto Ltd.
10.2018 - 09.2019
Call Taker/Customer Service
Cardinal Couriers Ltd
01.2018 - 07.2018
Receptionist
UAP Inc
08.2017 - 12.2017
Law Clerk
Bennett Law Chambers/GAB Law
10.2016 - 05.2017
Law Clerk Intern
Tailor Law Professional Corporation
07.2016 - 08.2016
Project Administrative Assistant
AMEC Foster Wheeler
10.2009 - 06.2015
CVOR & Safety Administrator/Payment Processor
DHL Global Forwarding
02.2005 - 03.2008
Law Clerk Diploma - Legal Studies
TriOS College
Legal Assistant Diploma - Legal Administrative Assistance
TriOS College
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